Victoria Lauberhorn, a Faern Collection Hotel

Very nice, older hotel. Extremely clean place, helpful staff, that was very well versed in English. Close to everything in this tiny, beautiful town. A few things that weren't the best was, no air conditioner, no mini fridge, the shower was like a phone booth (although the temperature and spray were excellent), also the hours at the Fitness center didn't start till 7, which sucks for an early riser like me. The restaurant served excellent food, and had many beer and cocktail options, also indoor, or outdoor dining. Would definitely recommend staying here for a visit.

Booked two rooms for 4 adults and 2 children for two nights. We specifically chose this hotel because it had an indoor swimming pool for the kids. Checked online on hotel website prior to booking that the pool is indeed open. But at check-in we were told pool isn’t open yet and instead told to use the jacuzzi. Clearly this is not an acceptable alternative especially when travelling with young kids. When checking into the rooms, we found cramped and fairly old facilities with one room lacking a balcony altogether. The room without balcony was charged at the same rate though clearly a lower standard given people come to this region specifically for the mountain views. We felt cheated and frankly ripped off at this poor service. Reception staff were unhelpful and apathetic, deferring to the hotel manager who was conveniently absent and not working until next day.

We choose this hotel based on availability--of course-- and its location. It is very close to the train station, without the noise of that, very central in the town, close to the Coop and another grocery store, and very near the Mannlichen cable car. The rooms on the 5th floor were nice, clean and had everything needed.One had a view of the mountains, the other of the village and church. Breakfast had a large variety of fruits, juices, breads and cold cuts, even some hot tomatoes and mushrooms were offered next to the omelettes.Personel helpful if there was any special request. On arrival we were told that the pool and sauna were closed for renovation, that should have been told earlier, as this was planned. The games for the worldcup were shown on a big screen in the garden, also for non-guests this was a nice addition to the service.During the games drinks and food ccould be ordered from the restaurant. The staff at the reception was always helpful with suggestions, also a lot of pamflets available with walking routes.

Our family of 5 stayed in the Gallery Family room. We loved our stay and we are so pleased that we picked this beautiful hotel. The room was large, well appointed, with lots of windows and very comfortable sleeping beds. We had a delightful balcony with views of the main street in Wengen and the lovely green hills dotted with sheep and other adorable animals. The staff was delightful and very helpful. The hotel is a beautiful, grande looking building with lots of character on the outside. They had swings, a fire pit, a large outdoor chess game, ping pong and a fun sitting areas in the front. It is a great place to mingle and enjoy the surrounding views. We loved being so close to the train station - it was very convenient and we never heard a train. The station is small and quaint. The breakfast offered many choices, it was delicious and we enjoyed sitting outside to take in the breathtaking views. A magical stay and a magical town! Thank you!

We travelled as part of a group from the UK by train. Due to the heat, some trains were delayed and we didn't arrive in Interlaken until 9pm. Our guide rang the hotel to advise them we were going to be arriving at 9.40pm to be told that the kitchen closed at 9.30pm and we would not be getting the three course meal we had paid for. This was disappointing after a long day travelling. This was made worse the next day when we witnessed some people arrive at 9.30pm and were still being served food after 10pm so it was blatantly untrue that the kitchen closed at 9.30pm. The half board menu was very disappointing with soup always being the only starter. A low point was rice soup which consisted of water with a few grains of rice. The service was poor with some people getting their main courses 10 minutes after others on the same table. Also being charged 5 francs for tap water was outrageous. The staff in the restaurant were often surly and we felt this was due to understaffing. One of the group went to find out why there was such a delay in being served and found the waiters and kitchen staff arguing. However the breakfast served in a different room was very good with a varied selection of food. The only negative was the bacon which was so overcooked as to be inedible most days. The room was comfortable and well equipped. The staff on reception were always polite and helpful. The night we arrived there was an Irish man on reception who was plainly embarrassed by the fact we were not getting the meal we had paid for and tried to help by ringing other restaurants for us to no avail. The bar was not open during our whole stay which was strange and disappointing. The hotel is very convenient for the station and has lovely views but unless the restaurant improves I could not in all honesty recommend it.