Victoria Lauberhorn, a Faern Collection Hotel

What a wonderful evening we had last night (Tuesday, 1st September) in the garden, with THE most wonderful pianist Gustav playing for us, a real 5-star concert. He plays 2 nights a week, and will be playing again tomorrow, (Thursday 3rd). I shall certainly be there.

Second visit to this hotel after 4 years and the service is still excellent. The half board arrangements have been changed and sadly no salad bar or cheese board. Food was good however but a little improvement required on quality and variety of the desserts. Hotel is very clean and the staff are very friendly. Views are absolutely stunning from the balconies overlooking the garden and terrace. Excellent spa facilities. I will definitely be returning again. Wengen is very special.

Wengen is a great launch point with access up and down and through the valley. The Hotel Victoria has great rooms and service, but the views place it in front of the others at this location. There is a great spa and indoor pool as well. Restaurant = meh, but plenty of options from the co-op to finer dining nearby.

Very nice, older hotel. Extremely clean place, helpful staff, that was very well versed in English. Close to everything in this tiny, beautiful town. A few things that weren't the best was, no air conditioner, no mini fridge, the shower was like a phone booth (although the temperature and spray were excellent), also the hours at the Fitness center didn't start till 7, which sucks for an early riser like me. The restaurant served excellent food, and had many beer and cocktail options, also indoor, or outdoor dining. Would definitely recommend staying here for a visit.

Booked two rooms for 4 adults and 2 children for two nights. We specifically chose this hotel because it had an indoor swimming pool for the kids. Checked online on hotel website prior to booking that the pool is indeed open. But at check-in we were told pool isn’t open yet and instead told to use the jacuzzi. Clearly this is not an acceptable alternative especially when travelling with young kids. When checking into the rooms, we found cramped and fairly old facilities with one room lacking a balcony altogether. The room without balcony was charged at the same rate though clearly a lower standard given people come to this region specifically for the mountain views. We felt cheated and frankly ripped off at this poor service. Reception staff were unhelpful and apathetic, deferring to the hotel manager who was conveniently absent and not working until next day.