The Hey Hotel

Very bad experience. The staff attitude was not good at all, and they did not provide the things we asked for. From the moment we arrived at the hotel, the service and behavior were disappointing. There was no kettle/tefal in the room either. I do not recommend this hotel. In the end, we even moved to another hotel on the last day.

I booked this hotel based on positive reviews, but unfortunately, my experience was extremely disappointing. From the moment we entered the check-in area, the atmosphere felt dark and unwelcoming—our first red flag. The second issue was that the rooms did not have phones to contact the front desk, which made communication inconvenient and concerning. The biggest problem, however, was the condition of the room. As soon as we entered, we noticed a damp, dusty environment that immediately triggered allergic reactions. We started wheezing and had difficulty breathing, which made it impossible to stay. We went back to the front desk right away and decided to leave. Thankfully, since we had booked through a U.S.-based travel company, we were able to get a refund. Overall, this was a very unpleasant experience, and I would not recommend this hotel to others.

We stayed at the adjacent Guest House.It was quite utilitarian but very clean and roomy and had everything necessary. The water worked fine. It was not hot so we didn't need A/C. Expensive but just like every Swiss hotel.

Great Location , staff are very kind and helpful , spacious room with comfortable bed ( booked standard double room ) , the luggage holding service was a great feature , breakfast buffet had plenty options. Overall lovely stay

We booked a room at the Hey Hotel with A/C but upon showing up we’re placed at “the guesthouse.” It is in a different building and had no A/C. The room was unbearably hot. The front desk said they were full and there was nothing they could do about. No sort of compensation was offered even though we paid for A/C. The shower was crazy and would randomly change temperatures from ice cold to scalding hot every 10 seconds. We tried to open the windows and bugs started swarming in the room. All that being said, we liked the location. And that’s about it.