Centara Grand & Bangkok at CentralWorld

Centara is well known for it's great location. This was the deciding factor for my short trip during this school break. Front reception, Mr Fame and her co-worker, whom I didn't get her name. She's seated at a desk, some distance from the front desk. They offered a welcome drink, welcome marshmallows for my children, and gave me a nice room upgrade. We were thrilled . Thank you! Centara has a nice QR code system to order amenities with ease, bathroom and everything else, structure wise, cleanliness wise, are all well maintained and well kept. Breakfast is yummy, but 95% repetitive for the 3 days we were there. I didn't have enough time to check out their fitness classes, I do understand that they have free classes to join. The only thing i have to say is the beds are on the soft side. They do have a pillow menu. The mattress do feel a little worn down and have a slight musky smell. But, it didn't bother us too much as we used disposable bed sheets and pillow cases. It is what we do at all hotels. We also had a welcome drink and 500 Baht daily free spend at their F&B. With children, we were only able to go to their Spanish outlet. They mix their drinks very very well. We had a great time! Thank you. And we are already planning to come back soon.

Front desk reception is efficient. Location is well located above centralworld. Cleanliness superb.

We like the location of the hotel since its very near to most shopping malls. Love the cleanliness of our room. And the staff is very accommodating. Mr. K is very helpful with our luggage as well during checkout.

We are avid travellers after retiring from my medical practice and my husband an engineer running an automotive industry. The rooms and suites are small, dull and old fashioned but the lobby and dining area is nice and bright which seems are renovated recently. At breakfast the Thai section didn’t have any vegetarian options, so on our request the assistant manager Prang, chef Pond and chef Subendhu made some nice dishes, which we really appreciate. But still we didn’t have a good experience at Hotel Centara at Central world this time. Hotel chains like Taj, Jumeira, Mandarin Oriental, they have beautiful properties and make you feel like royalties. Never say no for anything. And their attitude just adds so much to your holiday. But Hotel Centara at the Central world Bangkok is just the opposite. I was simmering for two days because of front desk manager at club lounge Ms. Reysen’s rude behaviour, showing a lack of respect for guests by shouting at them and making them feel small. So put off that not coming back to this hotel again.

I arrived very late at night on 26th May. My room booking was from 25th May for 5 nights. From the first night, the room telephone was not working and the safe box could not be locked. I informed the hotel staff the next morning, but it took far too long for these issues to be fixed. Tonight, once again, the room phone is not working. After a long and tiring day of meetings, I was in the middle of placing a room service order when the phone stopped working. I had to change clothes and go downstairs personally just to order food. This level of service is extremely disappointing and does not reflect the standards of a five-star hotel. It also seems there was no proper communication or important information provided upon arrival. I am very disappointed with the overall experience and expect this matter to be addressed seriously.