Eden Yasmine Resort and SPA

Awful! There are so many wrong things here. It’s supposed to be a 4star, but it barely reaches 2. 1. Ants all over the room. I will continue having nightmares of ants crawling all over me. 2. A/C only in the room and lobby. Sometimes in the lobby bar. The restaurant was awfully hot every meal we had (we booked all inclusive) 3. Really bad breakfast 4. Poor cleaning all over and bad smell. Toilets in the public areas were awful. 5. No minibar. There was a fridge in the room, but you’d expect at least some water. It was empty. 6. Toilet tank in our room kept running out of water. 7. Besides the animators all the servers were borderline rude. I somehow understand them since they were the same faces every day, all day. They definitely looked overworked. 8. The hotel was once beautiful but it’s so poorly maintained that it lost most of its value. 9. And there’s the sea: 10 min walk from the hotel under scorching sun, jellyfish stings, not free 3days/week. 10. The nursing home on the ground floor actually shocked me. I had been a carer for an elderly parent and I could feel the smell all through the elevator and the hallways. 10. PROS: the pool was clean, the animators were great and the food variety for lunch & dinner was good.

We've been waiting for the check-in since 10 a.m. The receptionists didn't want to check in on purpose, although the room was already ready. At 2 o'clock in the afternoon we were also not checked in and kept saying to wait. We were kept at the reception for a very long time, although other people were settled without problems 10 minutes after their arrival

The hotel doesn't have its own private beach. I think they rent access from someone else, but I'm not sure. It's about a 10-minute walk to the beach. However, on Saturdays and Sundays, you will NOT be allowed in because the beach is reserved for other guests. Did you come here for the sea? Well, too bad—you'll spend two out of your six vacation days swimming in the hotel pool instead. There is also a nightclub on the hotel grounds. Every single night, the music is extremely loud until 3:00 a.m. This was a huge shock for our family. You can usually swim in the sea before noon. After lunch, however, you'll constantly feel something stinging you in the water. We stayed well away from the jellyfish, but it didn't help. Swimming turns into torture. You get stung all over your body, but you just have to put up with it. Even taking a shower afterward doesn't completely get rid of the sensation. It feels as if you're walking through stinging nettles all the time. And finally, you'll always be eating with flies in the dining room. Enjoy your vacation. As for me, I'll never come back to this country.

The area of Yasmine Hammamet is pleasant, but the stay itself was completely ruined by terrible customer service and poor hygiene standards. First, the front desk staff was completely useless and lacked basic professionalism. While I was away having lunch, a group of French guests blatantly stole my sunbed and hotel towels (keep in mind, the towel deposit is 20 TND per towel). When I went to reception for help, the receptionist simply told me it was "my problem" and refused to intervene. On top of that, another female receptionist explicitly told me I was entitled to one complimentary clothes-ironing service. However, during checkout, I was forced to pay for it. When I explained what I was told, they blamed their own staff member, claiming she "speaks poor English and explained it wrong." Expecting guests to pay for their team's miscommunication is completely unacceptable. To make matters worse, the room cleanliness was far below standard—ants were constantly crawling all over the bed.

I loved to stay in that place. People who work here are very nice a care about people. Especially Bechir, the security man at the entrance of the hostel. Very polite and helpful. I recommend this hostel an I hope that I will be able to go there again. Thank you