Liberty Kusadasi

We are currently staying at this hotel and, unfortunately, it has been one disappointment after another. Upon arriving very late at night after a long day of travelling, there was no cot in our room despite the booking being for two adults and one baby. We then had to wait approximately 30–40 minutes for one to be delivered. We had booked one of the highest-category rooms available at the time of booking – a Corner Suite with Side Sea View – but immediately encountered several issues. The shower would not drain properly, the hot and cold indicators on one of the bathroom taps were reversed, and when we ran a bath for our baby, the water came out yellow and discoloured. The rooms were reasonably clean, which is probably the only reason we didn’t move hotels after the first night. One of the most concerning experiences involved preparing milk for our baby. I took a clean bottle to the 24/7 bar and simply asked for some cold milk. The staff member immediately began filling the bottle with tap water. After I asked him to rinse it with bottled water instead, he then attempted to fill the bottle using an already-open bottle of water that had been cleared from another guest’s table. I was genuinely shocked. I took the bottle away and went to the patisserie, where the staff thankfully rinsed it with a fresh bottle of water and provided the cold milk I had originally requested. The handling of a contamination issue in the children’s pool was equally alarming. A child had gone to the toilet (not a wee) in the baby pool and the lifeguard was made aware. Despite this, the pool remained open for 40–50 minutes while staff appeared to repeatedly inspect the pool without taking any action. We were actually warning other parents ourselves not to let their children enter the water. Eventually the pool was closed, but the lack of urgency was extremely concerning. The food has also been a major disappointment. The selection is limited, much of it appears to be frozen, and the variety of fresh fruit is extremely poor. Today was the final straw. At lunchtime we were served chicken from the outdoor section of the buffet area that was completely raw. I have photographs of this. We informed a member of staff, who said, “One moment,” before walking away and never returning. Another issue that significantly affected our stay was the complete lack of blackout curtains. The curtains in our suite may as well not have been there at all, as they blocked virtually no sunlight. The room was flooded with daylight as soon as the sun came up each morning. When travelling with a baby, this becomes a major problem as it can completely disrupt sleep routines, but even for adults who prefer to sleep in a dark room, it is far from ideal. For a hotel marketing itself as a quality resort, effective blackout curtains should be a basic standard, especially in premium room categories. Overall, I would not return to this hotel under any circumstances. We are fortunate that this was only a short break with family and friends for the children to spend time together. Had this been our main holiday of the year, I would have been absolutely devastated. I appreciate that you often get what you pay for, but the issues we have experienced go far beyond value for money. They involve basic standards of hygiene, food safety, maintenance, and guest care. While some issues can be put down to maintenance or bad luck, the repeated problems with hygiene, food safety, staff training and guest welfare suggest more fundamental issues with how the hotel is operated. My advice to anyone looking for a nice holiday in Turkey would be to avoid this hotel and if I’m honest I haven’t seen many other good hotels in Kusadasi, consider other regions such as Fethiye or Antalya instead.

A massive Thank You to Mikail at guest relations. I suffered a fall outside the hotel upon arrival and he was wonderful. Had the nurse called to ensure I was OK. Checked in on us daily and was a delight to deal with. He really is an asset to the Hotel.

We spent a wonderful week at this hotel and were very pleased. The food at the buffet and at restaurants was very good, and the service at the Mexican and Asian restaurants was excellent.The entertainment team was very nice and tried to engage everyone in games and entertainment, which are plentiful at this hotel. The rooms were clean and cleaned regularly. The service in the bars was very nice. A big plus is the cafe where you can eat ice cream or drink really good coffee at any time of the day. Overall, I am very pleased with this place and will definitely come back again.

We celebrate our dougther's birthday at the hotel. I asked the reception to decorate the room and in return they brought us a small cake.

Много красив хотел. highly recommended best holiday ever