Club Sun Heaven

Jezdíme do Turecka již 17 let, 2x za sezónu, takže máme bohužel s čím srovnávat a toto byl náš nejhorší hotel, který jsme navštívili. Takže pokud máte srovnání s jinými 5 hvězdičkovými dobrými hotely v Turecku, tak sem nejezděte, budete zklamáni. Personál hotelu, jak na recepci tak v restauracích byl přijemný, vždy jsme se domluvili a byli k nám vstřícní. Velké poděkování patří Anně z GuestRelations, která se velice aktivně snaží řešit stížnosti klientů!! Jenže, já si chci dovolenou užít v čistém prostředí a ne, že mám uklizeno jen po návštěvě GuestRelations. 1) Čistota na pokojích: Katastrofa! Podlahy nesetřené. Od příjezdu byla podlaha špinavá tak, že nechcete chodit ve svém pokoji na boso. Kvalita úklidu pokoje je vážně hrozná. O výměně ložního prádla a ručníků ani nemluvím. Úklid koupelny se snad ani nekonal s ohledem na špinavou baterii a zasklení sprchového koutu. 2) V tomto hotelu nenajdete vodu v lahvi. Ano, v restauracich jsou automaty na vodu, ovšem tu si můžete nalít jen do malého 200ml plastového kelímku. Aspoň kdyby do lednice dávali klinetům vodu v lahviích při příjezdu, že by si do nich mohli vodu napouštět po dobu pobytu a brát si vodu s sebou. 3) volná lehátka neseženete jak u bazému tak na pláži. Hostů mnoho, lehátek málo. A hlavně tento hotel je z 99% plny ruských turistů, kteří si jak víme bookují lehátka v 5 hod ráno, že na ně pohodí ručník, takže máte jako příchozí v 9 hod ráno smůlu. Jak u bazénu tak na pláži. A na pláži je velice špatný přístup do moře přes ostré kameny! Jakmile máte nějaké zdravotní problémy s pohyblivostí tak sem vážně nejezděte, protože se nevykoupete. 4) Dost často vypadávala eletřina. Naštěstí my jsme ve výtahu neuvízli. 5) Nepočítejte s tím, že si dáte nějaký dobrý míchaný nápoj. Dáte si zde jen ten první a poté budete raději na vodě nebo cole. Kvalita drinků je vážně na úrovni hotelu s 3 hvězdami. V jiných hotelech mají i alkohol dovozový a kvalitní, takže si drink dáte s radostí u večerního posezení, pěkně do čistého skla se zapíchnutým kouskem ovoce. Zde vám smíchají tekutinu A s tekunou B a je jim úplně jedno jak to chutná a jak to vypadá. 6) Jídlo bylo dobré. Vždy si něco vyberete. Taková klasika v all inclusive hotelu v Turecku, kde neočekáváte žádný gastro zážitek. A chválím zde výměnu velkých talířů v jídelně za menší!! Už tak moc nevidíte na stolech Ruských turistů pohozené přetékající velké talíře jídla, které tam bez tknutí nechají ležet a odejdou. Máme rok 2024. Doporučuji managmentu hotelu navštívit pár 5 hvězdičkových hotelů v Turecku, aby viděli, že se kvalita služeb posunula hodně nahoru!! Aby viděli, na co jsou klienti už zvyklí z jiných hotelů a s jakou úrovní ubytování a služeb počítají, když přijíždí do 5 hvězdičkového hotelu za kterou si zaplatili cca 1000 euro. Kdyby zde bylo fantastické jídlo a pití a čisto, tak by nikomu ani nevadilo, že si zde musí zaplatit za wifi poplatek, což je v roce 2024 už nevídané:-) Vám, jako klinetům, kteří vybíráte hotel pro svoji dovolenou, tento hotel nedoporučuji. Za své peníze můžete dostat jinde mnohem vyšší kvalitu ve všech směrech a užijete si dovolenou na max. A doufám, že managment hotelu bude brát negativní recenze jako podnět ke zlepšení kvality jejich hotelu a poskytovaných služeb, protože jde o jejich budoucnost:-)

Plusy: perfektní poměr ceny a kvality. Pěkné jídlo (AI), 3 bazény. Velmi dobrá atmosféra. Klidné místo pro celou rodinnou dovolenou Nevýhody: dlouhý transfer z Antalye, vstup na moře není moc dobrý, spousta velkých kamenů

good service, great atmosphere, friendly staff. clean and tidy, constantly cleaned, tiles wiped dry. pools were cleaned every evening. excellent entertainment programs, animation. Thanks to the nice service and friendly Chef Halil.

We had a rest with the children at the end of June-beginning of July. We arrived at about 13:00, the reception told us to wait because the rooms were not ready yet, no one imposed the surcharge, but it was not logical either - we went straight to the dining room for lunch. The room was given in the new first building on the 5th floor, which is also the 6th, since there is also floor A. The room is compact and fresh. I didn't like the fact that there is no hallway - the entrance flows smoothly into the room. A double bed, a bunk bed and a folding sofa turned out to be convenient for our children - the sofa was immediately moved to the bed since the son is always rolling and falling, and there are sides here, the daughter immediately took the bunk bed and said she would sleep with her mother, so I got a double bed) The bathroom is good, the balcony has a view of the sea and old boarding houses, things flew off the first night - workers go to collect from the roof every morning, then they became smarter and began to tie up light headscarves and similar children's things. The elevators were a little stressful sometimes, but not critical. We were cleaned every day, towels always seemed to be changed, there are no complaints about cleaning the room, but there is a slight feeling that the cleaning is superficial or something, I don't know how to explain it, purely because of the little things, for some reason it seems so, but it didn't bother me. Beach towels are changed every 3 days, many wrote - we don't need any criticism at all, take them away in the evening before 7, they told us there was nothing to replace them in the afternoon - hand them over in the evening, we'll return them in the morning. That's what we did (changed 1 time out of 10 days of stay). Bars are normal. The staff is quite adequate. The main bar with cocktails, in the canteens, the beach and the Benjamin cafe only beer, wine and soda are not critical. The dining room is normal, everything is fine. By the end of the rest, the occupancy rate increased and boarding problems began for dinner - of course, this is unacceptable for the hotel, they started coming by 7, I noticed that people started to be taken to the 3rd building, but after two evenings of wandering with children in search of places, they did not take risks and began to come at 7 pm, after 7:40 already there are no problems with seats, it is in the interval from 7:15 to 7:40. The snack bar is great, the Benjamin cafe with a grain coffee machine, tea and cozy tables under a tree, the place where we always rested between activities is just respect for this place. Ice cream on the beach from 14 to 16 and in the evening from 20 to 21 unlimited, everyone ate too much. The tortillas are delicious on the beach, just like everywhere else, however, the snack bar is not far from the beach, sometimes they brought food to the children from there, it didn't bother. Two large pools, one with a slide and one for children 40 sm - we were in the children's rooms during the day - the place is good, but there are no sun beds, the children's pool is deprived of them. The sea was a bit dirty, I can't remember if it's like this everywhere in Alanya or if it's like this here, the approach is quite normal in front of the bar - washed pebbles in a step and then the sand is gentle, if you move to the right there are cobblestones. We read reviews about a bad entrance, took corals - we never put them on. The animation was good, they left the children in the mini club without any fear at all, they didn't feel much in the activity, the contacts were limited to leaving the children for an hour after lunch and an evening minidiscoe, there weren't enough children for more and they went to sleep at 21-22 and they themselves were squeezed out. In general, everyone really liked the hotel for a relaxing family holiday, no one got sick for the first time, everything was without incident, they liked the areas for spending time such as Benjamin, rope beds, a good mini club, gazebos on the beach, a children's pool. I didn't like it (there is always something in the hotels, we haven't had perfect ones yet): 1. It turned out that there is a 4-star hotel of the same owner nearby and they have a common beach. It is also not clear what system they use to let people in 5 * from this hotel, or whether it is arranged that way, or whether they pay, but when there are not enough sun beds and dinner in the dining room in search of a place, it is not acceptable for the owner or the manager to be big, who is in 4 *, of course, the buzz. 2. It seems that the staff goes around cleaning, but I didn't see the tables being wiped at all, they always wiped themselves with napkins (in public areas, everything is OK in the restaurant), the sun beds are not cleaned on the beach, the bins are not cleaned, the tables are not washed, or it is done so rarely that I have not seen it more than once. In other hotels, they already run before you lie down, shake off the sand, adjust the umbrellas, it's kind of strange with this. Administrators can be seen walking on the balcony, drinking tea. 3. The reception staff is strange, it's not critical, once they came for the fallen things - one says go to the second, he says there are no keys, come tomorrow, as a result, the Russian-speaking girl got everything. 4. Paid Wi-Fi of $ 2 per device - I bought 2 ESIM. I noticed that at the beginning there were mostly Russians, at the end of the 50-50 vacation with Poles, I didn't see much Germans and Britons, maybe one by one, my daughter made friends with Ukrainian girls, everything is quite friendly. Maybe because there are no Germans and Britons, the quality of service is lame, they say, these people are already grabbing? The hotel has the potential to be excellent on all fronts: set up a clean service, keep guests away from the parking lot, build a pier, and there will be a top.

We had a fantastic week at Sun Heaven, always got our great spot by the pool every morning. The food was amazing, loads of variety, and all the staff were fantastic. Kubi from the animation team was great, organising disco tours and daily activities and always coming to say hi and make sure we were well looked after. We will absolutely be coming back again