Ducale Lara

Služby hotelu jsou na dobré úrovni, stravování kvalitní a pestré. Super dětské vodní hřiště s tobogány. Také jsme využívali dětský klub, kde byla prifesionální crew, plně sousředěná na děti, program se denně měnil, takže spokojenost. Za dcery děkujeme hlavně Kübre and sevim kubre za starost a péči.

I DO NOT RECOMMEND THIS PLACE!!!!! Our entire extended family stayed at this hotel in 2025. It was our designated meeting spot for relatives visiting from Germany. We decided to meet up there all together again this year. The circus began at check-in. We had booked two separate rooms for two couples. Another group of relatives was scheduled to arrive the following day. Instead of two separate rooms, they offered us a single shared room for everyone, promising—maybe—to move us into separate rooms the next day. They also suggested we spend two nights at a neighboring hotel before returning to this one. We agreed to stay in the shared room on the condition that they refund the cost of the second room we had originally booked. They replied that there was nothing they could do. THIS IS CERTAINLY NOT THE WAY A 5-STAR HOTEL SHOULD TREAT ITS GUESTS! A 5-star rating implies a certain attitude toward guests and a proper way of resolving conflicts. Usually, a 5-star establishment with good service tries to accommodate the guest by offering fair compensation to ensure a positive impression. The only compensation offered for the situation was an à la carte dinner—featuring the same food served in the main buffet—or a free lunch. It was ridiculous. We asked for an airport transfer ($30) as compensation, but the hotel representatives refused. The receptionist said the only thing they could offer was a one-day rental of a poolside cabana—something we didn't really need. Essentially, the hotel profits from overbooking: they resell the separate rooms we booked and put us in a "family room" instead, which costs less than two separate rooms. Their justification was simply that "it's business." We were expected to understand their need to make money. Yet, for some reason, no one had any intention of understanding *us*. We lost money (we were essentially misled) and lost out on comfort (we are sharing a suite where we have to cross a common area to reach the bathroom; there have already been awkward incidents where we ran into naked people rushing back to their rooms from the bathroom). The next day, we have to pack up and check out again, then wait for the separate rooms we were promised—and paid for! We didn't ask for anything extra; we just wanted what we paid for. We are wasting our vacation time dealing with all this hassle. And the hotel management simply doesn't care. They aren't willing to understand our perspective or offer a proper, meaningful apology. If they had, I wouldn't be writing this review. Of course, we understand that *force majeure* situations happen. But usually, 5-star hotels handle them with class—for example, by upgrading rooms or offering special perks—not just a dinner. This is how a hotel loses repeat customers. We stayed here last year as a group of 11; this year, there are 6 of us. But naturally, after such an unpleasant experience, we will never come back! You can tell the true quality of a 5-star hotel by how they handle conflicts. If that matters to you, I do not recommend this hotel, because this kind of thing could happen to anyone. The hotel overbooks—it’s just business to them. They don't care about the guests! They ruined our vacation! Dates of stay: September 9–16. I am writing this review at 11:12 PM because everyone has been woken up by the loud music from the performers. We are in family suite 3411 A/B. The soundproofing is terrible. We aren't particularly demanding guests when it comes to food, rooms, or the beach. The experience was decent, the grounds are pleasant, and the waiters work hard—which is why we came back. For us, the main priority was comfort and having a separate room for my husband and me, which we don't have this time. If you’re used to 5-star hotels with top-notch service, this place isn't for you. I’m writing this while still emotional because the staff's attitude was shocking. Please excuse any errors. At midnight, one wants to sleep, not listen to music. We’ll see tomorrow whether they actually provide us with separate rooms or not. We paid 230,000 for a private room for two (just for the hotel, excluding flights). Even the tour operator's representatives couldn't resolve the situation. The bottom line is this: for some reason, we were expected to be understanding of the hotel's position—that they are out to make money and it’s their business—yet no one showed any understanding for *our* situation. That is exactly what left such a bitter taste. It’s baffling how anyone in the hospitality industry could treat guests this way. Greed ruins everything.

Hotel is bad , is not worth its money . It has poor value food , fura lobby bar ayla barmaid is the best , rest are bad

Recently stayed at this property expecting a premium experience given the high prices charged, but it fell completely short of basic hospitality standards. Do not waste money on this property under the impression that it offers a luxury or high-end experience. Destinations like Philippines, Thailand, Bali, or Sri Lanka offer far superior accommodations, exceptional service, and true value for a premium price. Facilities & Room Quality: The rooms are severely outdated and poorly maintained. Shower heads are broken and hanging, furniture is broken and damaged, bathroom fixtured are either broken or fixed by a 5 year old (as shown in the attached photos). Service & Hospitality: English language proficiency among general staff is extremely limited, making basic communication difficult. Out of dozens of staff members who served us, I found only two who showed genuine warmth or hospitality. Reception & call center staff were exceptionally rude, unwelcoming, and unhelpful. Front Desk & Check-In Process: . The check-in process took an unreasonable 45 minutes. Dining & "Ultra All-Inclusive" Value: The "Ultra All-Inclusive" package is a major letdown with very limited, low-quality options. The Burger House restaurant, in particular, served terrible food. Safety Concerns: Beach lifeguards off-duty at 6:00 PM, despite sunset occurring around 7:50 PM, leaving guests without safety monitoring during peak evening swim hours. Overpriced & Restrictive Transport: The hotel inflates transport prices significantly, charging double the standard rate for airport transfers. Additionally, management blocks ride-hailing services (such as Uber and BiTaksi) from entering the property for pickups, forcing guests to rely on their expensive private transit.

⭐️⭐️⭐️⭐️ DUCALE LARA – OUR HONEST REVIEW ⭐️⭐️⭐️⭐️ We’ve just returned from Ducale Lara and overall, we had a really lovely stay. It’s a beautiful, huge complex with plenty going on, but it’s also spacious enough that you don’t feel like you have to play Hunger Games at 7am to get a sun lounger 😂 — have a sleep in! 🍽️ FOOD The food was really nice, with lots of fresh stations, fresh breads and some lovely desserts. Breakfast was a particular favourite. The pastries were freshly baked and delicious, and the omelettes made to order were a great touch. The à la carte restaurants are also a nice addition. We tried the Italian and really enjoyed the food. It was also catered nicely for children, which is always a bonus for families. Shout out to Emre and ‘Kevin’ for looking after us 🏨 ROOMS & CLEANLINESS The rooms were really nice and comfortable. The beds were absolutely fine — no complaints from us! The TV had Netflix as well as a few English channels, which was a nice bonus for relaxing in the room in the evening. Our room was cleaned every day and we honestly couldn’t fault the cleaners. Fresh towels were provided and the minibar was regularly restocked. We upgraded to a swim-up room for the last few nights, which cost us around £110 per night, and for us it was absolutely worth it. Having the swim-up pool was such a lovely extra and made the last few days of the holiday feel even more special. 🍹 POOLS, BARS & BEACH The swim-up pool bar is lovely, and the waiter service around the hotel is a really nice touch. Especially the waiters/waitress on the roller blades delivering drinks, slushes and milkshakes. This was great! We hired a pier cabana and the butler team were amazing. Nothing was too much trouble and they really looked after us. The beach had a really nice atmosphere, with families enjoying themselves and plenty of water sports available. There were people simply relaxing, families having fun and generally really nice holiday vibes. The beach bars are lovely too — and the caramel iced lattes 👌🏼 were a particular favourite! 🎾 THINGS TO DO There’s plenty to keep everyone occupied. The padel courts are available to use — you just leave a €20 deposit and get it back when you return the rackets. The water slides were brilliant and very well manned by the lifeguards. They definitely run a tight ship! Entertainment for the younger children was nice, with a show most nights. We also enjoyed the live music outside the Piazza Bar. It was a chilled atmosphere with waiter service, which made it a lovely place to sit and have a drink in the evening. 🚌 GETTING OUT & ABOUT The shops are around 10 minutes away in a taxi. We actually used the bus, which was only 50p per person, and you can even use Apple Pay on there, which made things really easy. ⚠️ THE NEGATIVES There were a few things that we weren’t so keen on. The hotel seemed to be predominantly Russian and Turkish while we were there. This isn’t necessarily a negative in itself, but one thing we did find difficult was the lack of queueing and order in the restaurants. People would often push in rather than wait their turn, which could be frustrating, particularly at busy times. Smoking is also very common throughout the resort, including around the pools, bars and outdoor seating areas. If you’re sensitive to smoke, it’s definitely something to be aware of. Unfortunately, we also experienced something we’ve never experienced on holiday before — a pool being contaminated on three separate occasions. Apparently the affected pool was closed because of contamination, but there weren’t clear signs explaining why it was closed. This meant people could potentially return to the pool without knowing what had happened. For us, this was probably the biggest negative. It would have been much better if the hotel had clearly communicated what was happening and why the pool was closed, so guests knew to stay away. ⭐️ OVERALL Despite those negatives, we really enjoyed our stay at Ducale Lara. The hotel itself is beautiful, the complex is huge and there’s plenty to do, but it never felt like you were constantly fighting for space. Our highlights were definitely the food, swim-up room, swim-up bar, beach bars, pier cabana, water slides and the overall chilled atmosphere. The staff we personally dealt with were lovely and couldn’t have been more helpful. Would we go back? Yes — but we’d definitely go back knowing about the few negatives mentioned above.