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Do not be fooled by the hotel's interior design. Although the hotel itself is brand new (1 yo) and is marketed as a 5-star property, the service certainly does not meet five-star expectations. My friend and I stayed at this hotel at the end of july for nine nights, and we were extremely disappointed with our experience. Before our arrival, we carefully read reviews from previous guests, many of whom complained about the rude and dismissive attitude of the staff. Despite these warnings, we decided to book the hotel and ultimately regretted our decision. If you read the reviews you might notice that the hotel's general manager regularly responds to negative reviews by saying that the complaints will be sent to the appropriate departments and that the necessary improvements will be made. Unfortunately, based on our own experience, it appears that these complaints were not rectified. The first and most disappointing incident occurred at reception immediately upon our arrival. When I arrived at the reception, I initially spoke to the receptionist in English. After seeing my passport (I am not from Russia), he told me that I could speak Russian with him. I did so but then politely asked if he could communicate with me in English instead, as I feel more comfortable communicating in English. Rather than simply accommodating my request or explaining that he was unable to do so he completely ignored it. From that moment on he behaved as though I was not there and refused to communicate with me. I then asked his female colleague for the receptionist's name because I wanted to file a complaint about his behavior. She also completely ignored me. She did not answer my question and, instead, simply avoided looking at me. Eventually, a manager was called to the reception. I explained what happened. Rather than addressing the situation professionally, he told me that switching from one language to another was "unethical." He went even further and told me that everyone at the hotel would consider it unethical. I found this response extremely inappropriate. I was not asking anyone to do anything unreasonable. I was simply asking to communicate in the language in which I felt more comfortable. Especially since the hotel advertises itself as international. Even if the hotel had a particular language policy, I would have expected this to be explained to me politely and professionally, rather than being told that my request was "unethical." I then asked the manager for his name and requested that he write it down for me so that I could include it in my formal complaint. His response was that I could write it down myself if I needed it. This entire interaction took place at the reception desk of a hotel presenting itself as a five-star property. I found the attitude of all three employees involved, the receptionist, his colleague, and the manager to be dismissive and disrespectful. What was particularly troubling was not simply that my request was refused, but the way it was handled. I was ignored, my questions were deliberately left unanswered, and when I tried to make a formal complaint, the manager responded defensively rather than attempting to resolve the situation. On the other hand, the hotel had its positives, too. We booked a room with a sea view, which was clean and had comfortable beds. The AC worked perfectly well, and we had no complaints about the room itself. The minibar was restocked with soft drinks every day, and the cleaning lady was very polite and came to clean our room every day. The main downside was the soundproofing. The evening entertainment lasts until 11 PM, and if you decide to have an early night, the loud music makes it difficult to sleep even with the doors closed. The pool itself is good. However, considering the size of the hotel, it is quite small. There were several foam parties during our stay, which appeared to be very popular among the guests. One thing we noticed was an unpleasant smell around the pool area, which sometimes smelled a little like sewage. The pool bar was nice and offered plenty of options. The sunbed situation, however, was disastrous. The sunbeds are placed extremely close together, and most of them were already reserved by 6 AM. I personally witnessed from my room balcony a man reserving 14 sunbeds early in the morning. It appeared that the staff did not monitor or enforce any rules regarding this. In contrast, the beach area was very pleasant, with plenty of sunbeds and a nice beach bar where you can order food by scanning a QR code. The service there was fast, and we had no complaints. The dining area, on the other hand, was very disappointing. Although the food was somewhat repetitive, it was generally good enough. The bigger problem was the behavior of many guests. Most people do not queue and simply push their way through others. On multiple occasions, we witnessed guests stockpiling enormous amounts of food on their plates, much of which was ultimately left unfinished. I remember reading a review from a previous guest describing the dining area as being full of "vultures," and, unfortunately, I have to agree with that comment :) The lobby bar was nice and offered a good variety of drinks. The staff in the terrace area were pleasant and occasionally provided table service. The main problem with the lobby bar was that it became extremely busy by around 9 PM, while only one person was serving everyone. As in the dining area, guests frequently did not queue and would simply jump ahead of others. The staff member appeared to be completely overworked. Having an additional member of staff to help with simple tasks, such as pouring beer and wine, could have made a significant difference. Overall, there were certainly some positive aspects to the hotel. The room was comfortable, the beach was pleasant, the food was generally acceptable, and some members of the staff were genuinely nice and helpful. However, these positives were outweighed by the poor service and the attitude we experienced at reception, as well as several organizational problems throughout the property. After nine nights, we unfortunately decided that we would not return to this property.

I don't do reviews often but feel this place needs an objective view from a British family's point of view. I will try to be balanced & constructive where I can. The hotel building and facilities: Altogether this hotel has the potential to be an amazing place. The building and pool is a good space. The pool is cleaned well every evening. Outside of the hotel boundary is mainly wasteland. There are other hotels on the strip of road but nothing to write about. The Aria Beach club is very nice. Lots of space and clean facilities. What I would expect from a hotel like this. The beach club is only a 3 minute shuttle from by the main pool area so no real issue with that. The hotel is very close to a mosque and we have been woken most mornings at 5am with the call to prayer. No problem just something to be aware of. The water slides were good, the largest big drop one was out of order for the duration of the stay. Check-in & Room: We booked a family room with 2 rooms. These rooms are at the very end of each block and face directly to the end of the adjacent block. The balcony is looking straight into the adjacent rooms balcony. The room itself is okay and the AC is good. Limited facilities, kettle, mini bar, safe (no alcohol). Good shower and bathroom area. When we arrived at 01:00 we were taken to our room which was not the one we had booked. It was a single room with bunk beds. We were not told this when checking in. We were told to contact reception at 09:00 to move to our booked room. The hotel is overbooked I assume and our booked room was still being slept in until check out the next day. We were contacted in the morning by the room phone by someone we thought worked for the hotel and he assured us he was sorting the room for us and would like to meet us in reception for a meeting and to bring the kids. The wife had a feeling he was trying the hard sell and she was right. He was in fact a tour operator. I assume our room details and name was shared by reception to this person. Food & bars: This hotel is very, very busy. It is peak season so expected but the buffet is crazy. Often no tables available. Many sitting with dirty plates etc and waiting to be dressed for the next user. Self serve coffee from machines and drinks from the bar which has a long queue. The food choices are varied but aimed at the Turkish & Russian customers. There is a good choice of salad items and the standard all inclusive deserts. The kids were not impressed by the beef tongue or lambs liver! Breakfast for us usually consisted of croissants, toast, eggs/omelette and pancakes. A bit repetitive! Lunch was okay, usually a grilled meat kebab style available, pizza and pasta options. Dinner was much of the same. As a Brit be prepared for a different experience. Waiting in turn and politeness does not exist here with the clientele staying at the hotel. Many times all of the plate of meat, fruit, fish are taken by one person who could not possibly eat it all, this is usually still all sat in piles on the table when they vacate. The bars: The drinks are decent enough, draft beer is nice. Cocktails are good. The lobby bar is manned by 1 staff member sometimes 2 so service here can be very slow especially on an evening when the lobby is packed. The pool bar is good and manned by 4 staff. The bar staff are generally nice people and seem happy. The bar at the 24 HR snack is manned by 2 but again busy when the evening entertainment is on. There is an additional pop up cocktail bar each evening at the Ikon arena. The a la carte restaurants. Unlike other all inclusives I have stayed at you can only book one restaurant once if staying over 7 day. If you want to book another you have to pay for the meal. We went to the mexican and left once the mains were served. It was a really poor meal, you could only order one starter, one main each and dessert. Usually at other all inclusive you can try as many as you want within reason. Not good and to think you would pay to go back is crazy! No idea of the standard of the other restaurants but I imagine much the same. The vitamin bar was closed the entire time. The Ikon arena is a good facility. Some of the acts were okay. Most seemed to turn into a Turkish rave halfway through for some reason. Customer service: The hotel staff are to be frank, very unwelcoming. They do not speak English very well. No good morning when passing or general pleasantries. Our room was not tidied for 4 days, only towels. They have a policy of a full clean ever 3 days but they missed our room for some reason. We had to call to arrange the clean the next day. Not much more to say as we had very limited interaction with the staff. The animation team were okay but didn't speak much English. In conclusion: This was our first trip to Turkey and we will not be returning. The hotel like I said has great potential but seems massively understaffed. The customer service is probably okay for Russian and Turkish culture but not what a Brit would be expecting. I hope this helps when deciding to book this hotel or not. It's not aimed at British tourism.

Overall good but not surprised by food and i dont recommend for young people. But the animations team( the girls were very polite and friendly )

We have just got back from a two week stay, what can i say the hotel was totally amazing, we have had no issues, the staff are friendly especially didim kara she was amazing, the hotel went above and be on to make my son birthday, it one of the best hotel we stay in, food is nice, the only problem we had was mini bar, they kept forgetting to fill up the coffee we just had to asked them for it, the girls at coffee area were amazing, we litterally had the best holiday and didnt want to leave, we was a bit worried after seeing reviews but it was amazing, just remember one negative but it only affect english tourist avoid barut the holiday rep, he was really pushy, and sold sob story how we had to booked there and then because his kids are starving, we have always found it better to book excursion from the stall outside the hotel.

On arrival hotel looks lovely . Got to the reception after waiting 15 minutes of been ignored a male receptionist took our passports put them down and never returned, after asking 3 people we finally got checked in , we were then told to wait for the bell boy who after 20 mins did not arrive.so we found our own room . Moving on to the main bar the service was totally shocking very rude ignorant staff , who appeared to serve everyone promptly unless you were english . Main dining room food luke warm, repetitive and a struggle to find a table . Only plus side was the pool and the outdoor food court staff where lovely and service was good . Unfortunately if your British avoid . Nicer places in the area than there .