TUI BLUE Maviss

Great location 20 mins from Land of Legends. Markets on the door step. 10 mins from Belek town. Hotel was very clean, large comfortable rooms and excellent choice of food. Water slides were great. Special mention for Laura the Tui Rep and Halil on guest relations for their excellent customer service. Would definitely recommend the hotel.

We have travelled with TUI as a family almost every year since 2015 and have always had positive experiences including using TUI for our wedding abroad. We have never previously made a formal complaint about a TUI holiday. We chose Maviss because it was marketed as a brand new, 5-star resort. We have previously stayed at Holiday Villages, Atlantica Aegean Blue and three Sensatori resorts, so we had high expectations for this hotel. Unfortunately, Maviss fell substantially below those expectations. We arrived at the hotel around 2am and had to wait around 45 minutes to check in. Not one staff member offered us a drink or food. We had booked 2 rooms and had specifically requested that our two rooms be close together because our sons were staying in the second room. Instead, the rooms were in completely different areas of the hotel. When we were taken to the second room we did have single beds and had to arrange for the sofa bed to be made up. By now it was around 3am and we had been travelling since 12 noon the previous day. We were told the boys could be moved the following morning but when we went to reception they still could not give us rooms that were opposite or anywherenear each other. It took us all morning to sort out the issue. This effectively wasted half of our first day. It also meant we were delayed in unpacking and settling in. The hotel is marketed as a new 5-star hotel, yet there have been numerous maintenance and facility issues. There was a real lack of peace and quiet. The hotel’s own website describes its rooms as providing ‘a peaceful accommodation with sea view’ yet we consistently experienced external noise from neighbouring properties - being woken at 1:30am. We also had significant noise from the restaurant directly above our room. On one occasion, we personally had to walk along the corridor closing windows and doors in an attempt to reduce the external noise entering the rooms. The main slide was unavailable throughout our stay - in fact, it doesn’t appear to have been in use at all since the hotel opened. There was also an occasion when we had no running water for over an hour. One of the biggest issues we had was that the hotel repeatedly requested access to our terrace to deal with a leak in the room below which meant we were being asked not to use our swim up pool on those occasions. To top it off, we woke up on our final day and realised our swim up pool had been drained so we were unable to spend our last day in the pool. This had not been communicated to us and completely spoilt the plans we had for final day which also happened to be our son’s 16th birthday. The hotel’s marketing describes the resort as offering a ‘multi sports court’ and diverse sports facilities’. The beach is described as a private swathe of sand-and-pebble beach’ - completely inaccurate! The actual sports facilities and beach surroundings we encountered did not reflect the image presented by the hotel. The multi sports court had two very small and damaged football goals. The beach is not what can be described sandy and the surrounding area was poorly maintained in places, with overgrown grass and unused umbrellas stacked untidily. The beach also appeared to be shared with guests from neighbouring hotels rather than providing the private beach we expected. The level of service waa particularly disappointing and no where near what we would expect of a 5 star hotel or what we had experiencedpreviously. The website describes the TUI Blue collection as ‘hotels that combine best-in-class service, authentic local cuisine and activities to suit you’. Most evenings we spent approximately 20 minutes walking around the restaurant trying to find a table. Not one staff member would assist us. We would have to sit at a dirty table and find someone to clear it, and then we had to obtain our own cutlery and drinks. We experienced repeated instances of staff being unhelpful or dismissive. My son was asked to wait for a drink while the staff member sent a text! I experienced members of staff shaking their head at me when they struggled to understand his drink order and got the order wrong. These are not isolated incidents and there are many examples of this behaviour from staff members. We have never had cause to complain about the staff at any other hotels we have ever been to. The food in the restaurant was consistently disappointing, morning, afternoon and evening. We struggled to find anything that was hot and if you arrived at the restaurant after 8pm you had to eat what was left as nothing was replaced. On one occasion, chicken appeared to be raw/undercooked, which was particularly concerning from a food-safety perspective. When there were event nights there would be drinks available at the restaurant entrance however by 7:30pm this was packed away. We were also unable to get bookings at either of the two additional restaurants. These are basic areas of guest service and organisation which we would expect to be handled very differently at a 5-star resort. Another huge problem is the fact that there are no clearly designated smoking areas around the pool and amphitheatre. Consequently, we were frequently exposed to cigarette smoke in these communal family areas and had to continually move tables to avoid the smoke. To end our substandard holiday, our flight home was not until 11:15pm. We asked whether we could pay for a late checkout and without even checking what rooms we were staying in, this was refused. We therefore had to check out at 2pm and spend a long period waiting for our transfer without a courtesy room or suitable changing facilities. This again completely ruined our final day and spoilt our son’s 16th birthday. DO NOT BOOK THIS HOTEL - it is not a 5-star TUI BLUE holiday or anywhere near it. Since returning we have complained to TUI. We are met with useless phone calls and AI generated emails. TUI have rejected our complaint suggesting (amongst many contradictory reasons with each email) that we should have used the app to report issues rather than speaking to the humans in the hotel such as the hotel manager or the TUI rep. That we could not speak to the TUI rep as he was not "designated" to that hotel. Then to be told the TUI rep has no records so the complaint cannot be looked at. I still struggle to understand how a chat bot on an app could have resolved our pool being emptied or finding us rooms close together as opposed to the hotel management stood in front of us! Hopeless, a real disappointment and a feeling of no customer care for loyal customers.

This isn’t a 5 star! Around a 3+ only for the pools & the hotel looks lovely but it looks like it’s been thrown together last minute for the summer bookings. My shower door was on back to front I had flooding but this got fixed the day after I complained. This place is missing the magic! If you love your food, this isn’t the place. Me & my children were hungry going to bed most night as the evening meals were horrendous, cold and zero variety plus the same food for 11 nights. There was an “Asian” night advertised on the app at the restaurant, I did not see one item of Asian food, I called to ask the chef and his response was “we do not have Asian food but we have pasta” the only good foods was salad, fruit & pancakes for breakfast. The snack bar had chicken fingers & pizza but the same every day. Very, very short staffed, and the staff are lovely but many don’t speak English and very inexperienced, I felt sorry for some of them. No one serves you drinks EVER and the queues are a joke for drinks and by the time you’ve got your drink the waiter has taken your meal, it’s so frustrating and disappointing. 4 complaints I put into TUI they just pass you from pillar to post, no communication what so ever and only offered me £150 voucher after paying over £5000 for a 3star hotel, misleading at its finest!! I’ve stayed in fabulous 5 stars all over Belek & Turkey, I couldn’t wait to get home from here. The beach is a show too, all gardening looked like it’s been neglected looks all run down considering it’s NEW. No lolly ices, no sauces, sprinkles etc for ice creams. Every day they ran out of vanilla which my son only likes so couldn’t have an ice cream everyday. The electricity keeps cutting out, the hotel towels for your pool bed are really small too. There was a sewage smell too every other day. Positives are Good pool/slides, nice staff, nice coffees, nice looking hotel but massively missing 5star and the magic. It could be a great place in the future, shame it was so misleading by TUI!

We have just returned from Maviss hotel following a 10 night stay as a family of 7. Firstly, I would like to say we did all really enjoy our holiday. The hotel has some positives but I can understand why people are saying it is not a 5* hotel and were not happy with their stays. Pros: The hotel is very clean. There are plenty of cleaners that are constantly cleaning all areas of the hotel. The food was good. Yes after a week it repeats but there is so much choice I am not sure how people can say it’s not good. We had Turkey, Chicken, Lamb, beef, salmon, sea bass, swordfish, prawns, crab and I’m sure more. There is always pizzas, pastas, bolognaise, nuggets, chips, bread, fresh fruit and salads etc so there is something for all! Breakfast again was varied to cater for all nationalities. The doughnuts were lovely-just wish they did them on an evening! Cartons of milkshakes available for kids to take as they please. Food at the beach and pool bar each day was nice-breaded chicken (or plain), wraps, burgers, pizza, chips, bolognaise, fruit, cakes and ice lollies. At 4pm they both serve waffles with choices of ice cream/chocolate sauce etc. Thea’s coffee house is nice and has some beautiful desserts and ice cream choices alongside coffees and milkshakes. There are plenty of sunbeds on the beach if you don’t fancy the wars on a morning by the pool. Having said that, there were some available still at 10am if you were not fussy where you sat around the pool. The hotel is full, so it is busy on an evening; however, we had an amazing waiter: Hasan who always ensured we had a table and got us drinks-nothing was too much trouble for him. He was running around trying to help everyone enjoy their meal-he really is a credit to the hotel! Cocktails are included in the All Inc-this is a big positive! Beach is lovely, but may want to take water shoes as the sand turns into small pebbles. The water does get deep quickly so don’t let little ones get caught out. The hotel is set back from the beach so you have to cross over a bridge where you will find the smaller children’s splash park and the beach bar. Cons: Arrivals-we arrived at 3.30am. Check in was okay but on arrival to our room we realised there was no bed made up for our son. We were told 10 minutes. Nearly an hour later, no one came. We tried calling reception and no one answered. I had to go back to reception to ask again to be told they were busy sorting a room as a child had been sick. They then took a further 20 mins to come and sort-one very tired little boy. In my parent’s room, they went to sleep only to wake 20mins later to the air con leaking and beginning to cover the floor. It was clear this room has also already been turned down by guests as there was rubbish in the bin and mini bar items used. This issue was dealt with poorly. It was still pouring out in the morning. They were told in the night that they could move rooms in the morning. When they went to move they were told new guests came first and to come back at 3pm. At 3pm they were told 9pm-there was no customer service. In the end, maintenance replaced machine and they remained in room as were told there were none spare however this was a day wasted! The views from all our rooms were of debris/rubbish and a car park. This didn’t overly bother us as we didn’t use the balcony anyway. The general finishing across the hotel is poor and looks rushed-not the standard of usual Tui Blue hotels. But overall once the first issues were sorted we had no issues with our rooms. Some staff were not particularly friendly and we often felt that asking for a drink was a nuisance. Reception staff at check out didn’t bother to ask if we had a nice stay etc just took key cards and said have a nice flight! The slides (small ones and larger ones) are only open 10am-12pm then 2pm-4pm. Therefore if you have kids they may be disappointed that they are not always available! Half way through our stay they came and stuck a fire sign on our door so we would know where to go! I’m not sure the hotel should have even been open without these? Italian restaurant-AVOID this was the biggest disappointment. We arrived at 7.30pm as a group of 7, they gave us drinks and took our order. They totally ignored our 8 year old. I asked for the child’s menu to be told they don’t have one. We ordered. An hour later our starters arrived. With the exception of one. This then came with the main meals. These were inedible. We are not fussy eaters but they were truly vile! There was also much salt that we literally couldn’t eat it. Alongside this there are no lights, other than some small rechargeable ones on the table. These were so dim we had to use our mobile phones to light the food so we could see what we were eating. We waited for pudding as wanted to be polite. The one I chose did not say anything about nuts, which I hate-it was full of them! In the end we left very disappointed. Overall-we had a nice stay. Hasan in the main restaurant made evenings much more enjoyable-he is in the photo below so look out for him if you are heading to the hotel! Would we return…No! This is not a 5* and I would not pay the money for it. Unless a massive amount of maintenance is completed over the closing period and staff are trained this hotel could easy be a 3* by next year! There are much better hotels in Turkey for the same price.

Just come back from a 2 week holiday at the TUI Blue Maviss hotel in Turkey who only opened in June. There have been lots of bad posts about this hotel and people are questioning whether to go or not. All I can say is we had a wonderful time at this hotel, sure there are a few teething issues and some snagging at the hotel but nothing that distracted from the experience. Hotel was lovely and clean, food was good (sure food is a mot samey but you get this at most inclusive hotels) Cocktails were great and the staff in the bars wew all great including the last at the pool bar which was constantly busy but she always had a smile on her face) Staff were amazing (special shout out to Mustafa and Omer from the entertainment team who really helped in making it an amazing time) Would we return?….100% 👍 A big thank you to all the staff