Diamonds Bijoux

My wife and I are both doctors. We stayed in a suite from August 23 to 29, 2026 with our two young children and paid EUR 2,445. I am writing this in real anger. Our holiday was taken from us, and then we were treated like children by the people who made the promises. THE POOLS. The main pool, the biggest attraction of the resort, was visibly dirty from the first day. Our children swam in it once. For the rest of the week none of us could use it. A resort that calls itself ultra luxury sold us a stay without a usable pool. The infinity pool was about 50 cm below its normal level, loose tiles around the pools were a hazard for small children and the gym was too hot to use. We were told again and again that the infinity pool would be refilled, and only at the end did we learn that a construction fault makes that impossible. We were promised something that could never happen. On day three I left a white towel in both pools while the duty manager, Mr. Ghosh, stood next to me. In the main pool it disappeared in the murky water, in the infinity pool it was perfectly clear (see images). He denied any difference to my face, and our conversation ended in a heated discussion. THE REFUND. That same day, August 25, the Sales Director, Mr. Marko Muthig, offered us a refund as a resolution. He also suggested that we leave, for our own comfort. We explained that moving two small children to another hotel for the last days was not possible, and he said he understood. We accepted in good faith, and we removed our earlier review. On August 27, while we were still at the hotel, he asked for our bank details on behalf of the Finance Team and promised to personally make sure the transfer was done as soon as possible. Then came seven weeks of excuses: Kenya, banks that do not work on weekends, a roadshow in Warsaw, a call that never came, and one date after another that passed. I wrote to the General Manager, Mr. Gianni Mannai, on October 5 and 10. In seven weeks he has not answered me once. On October 15 Mr. Muthig emailed that the refund had been USD 1,000, that the agreement was now obsolete, and the same evening he transferred USD 500, which he called the first half of our refund. Of the EUR 2,445 we paid, we have received EUR 442.35. PUBLIC WORDS, PRIVATE ACTIONS. In a public reply on this site, the management writes that guest feedback "should remain independent of requests for compensation" and calls this "an important principle of transparency and fairness". Mr. Muthig's own email to me describes a USD 1,000 proposal "on the understanding that you would remove the negative comments posted online". It adds that this was "as requested by you". I never requested any amount. Ask yourself what a resort does with a guest's complaint when nobody is watching. I have the full WhatsApp conversation and every email. We are angry, humiliated and deeply disappointed, and we have every right to be. This was our holiday with two small children, spoiled and then ridiculed. THE REST, FAIRLY. The grounds are beautiful, the suite was spacious with excellent beds, the team is generally friendly and the food is good. But the architecture was poorly thought through: showers on the wrong side of the rooms, foot baths that do not work, sand in every building entrance, and finishing without an eye for detail. Service is very slow and orders often never arrive. The sea is full of seaweed and not swimmable. I would not book this resort for a family. Look at the real photos first. The management are not trustworthy people, they will lie and do everything in their power to avoid any responsibility, even when they know they are wrong. So stay away from this scam!

We stayed at the Diamond Bijoux for 2 weeks. All of the staff were fantastic. At some hotels you feel like the staff are just going through the motions, but here the staff were genuinely pleased to see you, friendly, kind, warm, and couldn’t do enough for you. All were really lovely but a special mention should go to Asha, and Grace who made sure we had what we needed from the bar and Makame who provided the sunshine to the evening’s entertainment - and taught us the dance moves. What was great compared to other all inclusives is that there is no getting up early to reserve a sun bed, or choose where you sit, and no waiting or queuing. Everything is very gentle and relaxing. Our deluxe room was upgraded to include a sea view and was beautiful with a 4 poster net surrounding a huge bed, which was kept immaculately throughout our stay. The setting is stunningly beautiful; just how you would imagine a tropical paradise. Gorgeous soft white sand, turquoise sea and palm trees. Weather was super-fuelled UV, very hot and coupled with a beautiful cool breeze. The food was excellent. Less ostentatious than some hotels, and we really enjoyed it. Good variety and everything is home-made and made fresh – the curries were delicious. Ice cream was made on site and the peanut butter ice cream the best we had ever tasted. They mixed up the food styles and locations where you ate which was good, with different themes and barbeques. Fabulous varied entertainment and the staff were always on hand to chat, help or join in the fun and also to teach us a bit of Swahili. If you’re looking for banging tunes and lots to do around the hotel, this isn’t for you, but if you want total relaxation and a beautiful peaceful setting then this is the place to come.

We stayed at Diamonds Bijoux for 3 nights in September 2026 The location, beach, rooms, ambience-everything was amazing! This is by far one of the best hotels we have stayed in. It was just the perfect size of resort where it is not so large & sprawling and not too small. The whole ambience and layout was lovely. The rooms were amazing, spacious and beautifully appointed. Loved the decor! We were initially allocated rooms close to the reception but upon request they moved us closer to the pool, restaurant and beach. They were super clean, ACs cooled well and the bathrooms had two showers so no one had to wait! The beds were comfortable and we had all the amenities one would need for a beach stay. We had a wonderful view from the 2nd floor. The food was fantastic, we are vegetarians and couldn't really fault the variety and the special effort that the food & beverage manager made for us. We had gone there to celebrate our daughters 21st birthday but didn't really bother to remind them about that because we were made to feel special anyways! What we loved the most- the team! Nothing was too much for them. We were pampered and loved it! What could be improved- Nothing! Overall- My favorite hotel in Zanzibar so far! Highly recommended if you want a luxurious setting on a gorgeous beach with great food and amazing service!

The location is right on the beachfront and the seaweed is cleared on a daily basis to leave soft white sand. There is a relaxed, friendly atmosphere throughout he whole of the complex and in the main this is due to the amazing staff who are always happy to help and constantly smile. The room was beautifully decorated, comfortable large bed and very very clean. All the accessories you could need are supplied (shampoo, conditioner, body wash) along with the little added extras of toothbrush kit, sewing kit and others. In the main it is a very quiet place but, for us, the poolside music could be a bit loud. This did not disturb the relaxation though. The pools were cleaned daily. The buffet food was flavoursome and there was always plenty of it. We loved the cooking stations where the food was cooked fresh and to perfection. The salad section was also well stocked and plenty to choose from. Breakfast was amazing!! So much choice and eggs cooked fresh and brought to your table by delightful staff. We would like to say a very big thank you to JAKLINE, SEPINA, MAGNUS, GRACE, OSCAR, FREDRIK, EUNICE and AJITH. These are just a few of the staff that made our stay special and memorable but every member of staff were amazing. We would also like to thank LINDY for organising table and transport for the Rock Restaurant (which was an amazing experience and would recommend) We were treated like their own family from start to finish and feel like we came home with several new friends. We would agree with some of the other reviews about the pool tiles coming off and being on the bottom of the pool, it did not deter from the pool experience though. All in all beautiful location, clean, friendly, spacious and the gardens are well maintained. We will be returning!!!!

Amazing hotel everything is near perfect the only reason I’m giving 4/5 is because there was no accessibility for the physically challenged but all in all an amazing experience the staff were exemplary and they made sure to assist us however they could despite the slight infrastructural shortcomings.