Having booked all-inclusive holidays exclusively with TUI for over 12 years, our stay at Alua Helios Bay was the first time we have been disappointed with anything booked through TUI. Marketed as a TUI Platinum 4-star resort, the reality on the ground is a failure of basic hygiene, safety, and customer care. There is absolutely no way this should be labelled as a Platinum resort. Major Issues Encountered: Severe Food Hygiene & Undercooked Meat: We were served undercooked chicken in the main restaurant, and on another occasion, found hair in the pasta. As a direct result, my wife was bedridden for an entire day with severe vomiting and an upset stomach - and nearly two weeks later, her stomach is still recovering and not back to normal. A friend traveling in our group suffered the same symptoms while at the hotel. Unprofessional Restaurant Management: When these serious food concerns were brought to the restaurant manager, she literally put her head in her hands and walked away. The language barrier across reception and dining staff was so poor that communicating basic health and safety issues was almost impossible. We couldn’t even figure out how to book the other 2 restaurants without major difficulty - we didn’t book them in the end. We were told to book at the entrance to the main restaurant however the person at the entrance (not the manager) also didn’t speak English. Room & Resort Cleanliness: Upon checking in, our bedroom floor was filthy. Bed linen was only changed once across a 10-night stay, and areas under the beds and along skirting boards were caked in dirt throughout. We let the reception staff know about the floor after checking in and they quickly got the main floor area cleaned which was good and appreciated, however the general cleanliness of the room was the most poor I have seen in a Hotel. You will see in my photos under the bed and on the Google Maps review, I have uploaded videos to show this. Pool Safety Concerns: The lifeguards were almost always sat on their their mobile phones rather than monitoring the pool. Please see the photos of this. They looked almost as relaxed as the guests! The public areas notably the bar and pool toilets were consistently dirty. TUI claim this is cleaned every 20 minutes which is a complete lie, I saw it cleaned only in the mornings and once one afternoon after another guest complained at how filthy the area in front of the pool bar was. You couldn’t walk in there in bare feet as it was a mixture of muddy water and sand. The resort exterior is badly worn, requiring painting throughout and overall it looks tired. I have attached photos (and videos on the Google Maps version) showing the above points to this review. Total Lack of Accountability: Showcasing the unhygienic conditions, dirty room areas, hair in the food, and distracted poolside staff. When we submitted this photographic and video evidence to TUI along with notes, the complaint was dismissed based on inaccurate statements from the hotelier claiming issues were resolved or never raised. TUI also only told me after returning home that they would not pursue my complaint because I didn’t raise it with their rep,. I would have thought raising it online via the TUI site as well as with the hotel reception multiple times would have been enough. Choosing not to spend our entire family holiday arguing at reception shouldn't mean our legitimate health and safety complaints are ignored. The hotel is poorly managed, badly maintained, and poses genuine health risks. Save your money and look elsewhere. The overall response from TUI was truly shocking and I am saddened that for the first time in 12 years complaining that their response was so so bad. I guess you never know how good a company truly is until you have a problem and how it is dealt with. The whole experience of complaining with TUI was been truly horrendous. I will never be booking with or recommend anyone book with you ever again.
Umístění hotelu super , z letiště nás odvezl “soukromý” transfer . Hodinka cesty . V blízkém okolí možnost nákupů. Atmosféra hotelu byla pohodová . Pokoj jsme dostali prostorný a s krásným výhledem na moře. Jako VELKÉ minus byla přistýlka, platili jsme tři dospělé a jedno dítě 12 let. Manželská postel byla skvělá, ale přistýlka katastrofa , druhý den jsme si zažádali o druhou matraci(mnohem uzsi jeste než byla ta sedačka ) ; ani ta nevyřešila problém . Dospěly (za plnou cenu zájezdu) a dite se kvalitně nevyspi na úzké rozložené sedačce na ktere vas celou dobu tlačí do zad hrany rozloženého gauče. Dále by měli pořídit větší prostěradla a vyměnit velmi znečištěné matrace . To bylo jediné co bych vytkla, koupelna čistá ; uklid uspokojivý . Vybaveni moderní a vše funční, skvělý byl na pokoji i kávovar na kapsle. Hluk ze zábavy koncil kolem 22-23 hodiny , zavření balkonu pomohlo :) nic co by obtěžovalo. Vice bylo slyšet šumění moře, které je velmi blízko :) zaplaceny jsme měli favourite club , za což jsem velmi ráda , žádné boje o lehátka, měli jsme soukromá , oddělená od ostatních nahňácaných kolem bazénu, to bych asi moc spokojená nebyla . Soukromý salonek se snack a originál baleném pitím. More studenější , ale počasí neovlivníme. Plaz čistá. S jídlem jsme byli také spokojeni ; vždy velký výběr, rychlé doplňovaní , personál milý , vždy vše rychle sklidí a případný čistý stůl . Jedli jsme vždy venku na terase opet s nádherným výhledem na moře .
Umístění hotelu je blízko pláže i centra města.Atmosfera byla příjemná s milým personálem.Jídlo výborné s velkým výběrem.Pokoje čisté a krásné.Dovolená byla naprosto fantastická 🥰🥰🥰
Skvělá poloha hotelu vše na dosah. Kousek od náměstí cca do 15 min. Kde je supermarket, lékárna, směnárna a spoustu restaurací a nákupních příležitostí. Nákupní příležitost do 200m. Pěkní park Obzor. Ceny levnější než v ČR. Hotel patří do top 4 nejlepších hotelu Obzor. Obsluha na recepci milá. Na pokoji pro každého 2 polštáře, povlečení je hebké a příjemné. Jídlo je super, vybrat si musí každý. Množství salátů a zeleniny, moře zákusků, pití teče proudem, pivo víno, nealko. U baru u bazénu je množství obsluhy a nikdy není fronta, nabídka drinků je velká. Všude Pizza, zmrzlina a množství ovoce. Hotel doporučuji všem, skvělá dovolená.
Top relaxing hotel,very good food and diverse.Next year we going to return
Having booked all-inclusive holidays exclusively with TUI for over 12 years, our stay at Alua Helios Bay was the first time we have been disappointed with anything booked through TUI. Marketed as a TUI Platinum 4-star resort, the reality on the ground is a failure of basic hygiene, safety, and customer care. There is absolutely no way this should be labelled as a Platinum resort. Major Issues Encountered: Severe Food Hygiene & Undercooked Meat: We were served undercooked chicken in the main restaurant, and on another occasion, found hair in the pasta. As a direct result, my wife was bedridden for an entire day with severe vomiting and an upset stomach - and nearly two weeks later, her stomach is still recovering and not back to normal. A friend traveling in our group suffered the same symptoms while at the hotel. Unprofessional Restaurant Management: When these serious food concerns were brought to the restaurant manager, she literally put her head in her hands and walked away. The language barrier across reception and dining staff was so poor that communicating basic health and safety issues was almost impossible. We couldn’t even figure out how to book the other 2 restaurants without major difficulty - we didn’t book them in the end. We were told to book at the entrance to the main restaurant however the person at the entrance (not the manager) also didn’t speak English. Room & Resort Cleanliness: Upon checking in, our bedroom floor was filthy. Bed linen was only changed once across a 10-night stay, and areas under the beds and along skirting boards were caked in dirt throughout. We let the reception staff know about the floor after checking in and they quickly got the main floor area cleaned which was good and appreciated, however the general cleanliness of the room was the most poor I have seen in a Hotel. You will see in my photos under the bed and on the Google Maps review, I have uploaded videos to show this. Pool Safety Concerns: The lifeguards were almost always sat on their their mobile phones rather than monitoring the pool. Please see the photos of this. They looked almost as relaxed as the guests! The public areas notably the bar and pool toilets were consistently dirty. TUI claim this is cleaned every 20 minutes which is a complete lie, I saw it cleaned only in the mornings and once one afternoon after another guest complained at how filthy the area in front of the pool bar was. You couldn’t walk in there in bare feet as it was a mixture of muddy water and sand. The resort exterior is badly worn, requiring painting throughout and overall it looks tired. I have attached photos (and videos on the Google Maps version) showing the above points to this review. Total Lack of Accountability: Showcasing the unhygienic conditions, dirty room areas, hair in the food, and distracted poolside staff. When we submitted this photographic and video evidence to TUI along with notes, the complaint was dismissed based on inaccurate statements from the hotelier claiming issues were resolved or never raised. TUI also only told me after returning home that they would not pursue my complaint because I didn’t raise it with their rep,. I would have thought raising it online via the TUI site as well as with the hotel reception multiple times would have been enough. Choosing not to spend our entire family holiday arguing at reception shouldn't mean our legitimate health and safety complaints are ignored. The hotel is poorly managed, badly maintained, and poses genuine health risks. Save your money and look elsewhere. The overall response from TUI was truly shocking and I am saddened that for the first time in 12 years complaining that their response was so so bad. I guess you never know how good a company truly is until you have a problem and how it is dealt with. The whole experience of complaining with TUI was been truly horrendous. I will never be booking with or recommend anyone book with you ever again.
Umístění hotelu super , z letiště nás odvezl “soukromý” transfer . Hodinka cesty . V blízkém okolí možnost nákupů. Atmosféra hotelu byla pohodová . Pokoj jsme dostali prostorný a s krásným výhledem na moře. Jako VELKÉ minus byla přistýlka, platili jsme tři dospělé a jedno dítě 12 let. Manželská postel byla skvělá, ale přistýlka katastrofa , druhý den jsme si zažádali o druhou matraci(mnohem uzsi jeste než byla ta sedačka ) ; ani ta nevyřešila problém . Dospěly (za plnou cenu zájezdu) a dite se kvalitně nevyspi na úzké rozložené sedačce na ktere vas celou dobu tlačí do zad hrany rozloženého gauče. Dále by měli pořídit větší prostěradla a vyměnit velmi znečištěné matrace . To bylo jediné co bych vytkla, koupelna čistá ; uklid uspokojivý . Vybaveni moderní a vše funční, skvělý byl na pokoji i kávovar na kapsle. Hluk ze zábavy koncil kolem 22-23 hodiny , zavření balkonu pomohlo :) nic co by obtěžovalo. Vice bylo slyšet šumění moře, které je velmi blízko :) zaplaceny jsme měli favourite club , za což jsem velmi ráda , žádné boje o lehátka, měli jsme soukromá , oddělená od ostatních nahňácaných kolem bazénu, to bych asi moc spokojená nebyla . Soukromý salonek se snack a originál baleném pitím. More studenější , ale počasí neovlivníme. Plaz čistá. S jídlem jsme byli také spokojeni ; vždy velký výběr, rychlé doplňovaní , personál milý , vždy vše rychle sklidí a případný čistý stůl . Jedli jsme vždy venku na terase opet s nádherným výhledem na moře .
Alua Helios Bay
Having booked all-inclusive holidays exclusively with TUI for over 12 years, our stay at Alua Helios Bay was the first time we have been disappointed with anything booked through TUI. Marketed as a TUI Platinum 4-star resort, the reality on the ground is a failure of basic hygiene, safety, and customer care. There is absolutely no way this should be labelled as a Platinum resort. Major Issues Encountered: Severe Food Hygiene & Undercooked Meat: We were served undercooked chicken in the main restaurant, and on another occasion, found hair in the pasta. As a direct result, my wife was bedridden for an entire day with severe vomiting and an upset stomach - and nearly two weeks later, her stomach is still recovering and not back to normal. A friend traveling in our group suffered the same symptoms while at the hotel. Unprofessional Restaurant Management: When these serious food concerns were brought to the restaurant manager, she literally put her head in her hands and walked away. The language barrier across reception and dining staff was so poor that communicating basic health and safety issues was almost impossible. We couldn’t even figure out how to book the other 2 restaurants without major difficulty - we didn’t book them in the end. We were told to book at the entrance to the main restaurant however the person at the entrance (not the manager) also didn’t speak English. Room & Resort Cleanliness: Upon checking in, our bedroom floor was filthy. Bed linen was only changed once across a 10-night stay, and areas under the beds and along skirting boards were caked in dirt throughout. We let the reception staff know about the floor after checking in and they quickly got the main floor area cleaned which was good and appreciated, however the general cleanliness of the room was the most poor I have seen in a Hotel. You will see in my photos under the bed and on the Google Maps review, I have uploaded videos to show this. Pool Safety Concerns: The lifeguards were almost always sat on their their mobile phones rather than monitoring the pool. Please see the photos of this. They looked almost as relaxed as the guests! The public areas notably the bar and pool toilets were consistently dirty. TUI claim this is cleaned every 20 minutes which is a complete lie, I saw it cleaned only in the mornings and once one afternoon after another guest complained at how filthy the area in front of the pool bar was. You couldn’t walk in there in bare feet as it was a mixture of muddy water and sand. The resort exterior is badly worn, requiring painting throughout and overall it looks tired. I have attached photos (and videos on the Google Maps version) showing the above points to this review. Total Lack of Accountability: Showcasing the unhygienic conditions, dirty room areas, hair in the food, and distracted poolside staff. When we submitted this photographic and video evidence to TUI along with notes, the complaint was dismissed based on inaccurate statements from the hotelier claiming issues were resolved or never raised. TUI also only told me after returning home that they would not pursue my complaint because I didn’t raise it with their rep,. I would have thought raising it online via the TUI site as well as with the hotel reception multiple times would have been enough. Choosing not to spend our entire family holiday arguing at reception shouldn't mean our legitimate health and safety complaints are ignored. The hotel is poorly managed, badly maintained, and poses genuine health risks. Save your money and look elsewhere. The overall response from TUI was truly shocking and I am saddened that for the first time in 12 years complaining that their response was so so bad. I guess you never know how good a company truly is until you have a problem and how it is dealt with. The whole experience of complaining with TUI was been truly horrendous. I will never be booking with or recommend anyone book with you ever again.
Umístění hotelu super , z letiště nás odvezl “soukromý” transfer . Hodinka cesty . V blízkém okolí možnost nákupů. Atmosféra hotelu byla pohodová . Pokoj jsme dostali prostorný a s krásným výhledem na moře. Jako VELKÉ minus byla přistýlka, platili jsme tři dospělé a jedno dítě 12 let. Manželská postel byla skvělá, ale přistýlka katastrofa , druhý den jsme si zažádali o druhou matraci(mnohem uzsi jeste než byla ta sedačka ) ; ani ta nevyřešila problém . Dospěly (za plnou cenu zájezdu) a dite se kvalitně nevyspi na úzké rozložené sedačce na ktere vas celou dobu tlačí do zad hrany rozloženého gauče. Dále by měli pořídit větší prostěradla a vyměnit velmi znečištěné matrace . To bylo jediné co bych vytkla, koupelna čistá ; uklid uspokojivý . Vybaveni moderní a vše funční, skvělý byl na pokoji i kávovar na kapsle. Hluk ze zábavy koncil kolem 22-23 hodiny , zavření balkonu pomohlo :) nic co by obtěžovalo. Vice bylo slyšet šumění moře, které je velmi blízko :) zaplaceny jsme měli favourite club , za což jsem velmi ráda , žádné boje o lehátka, měli jsme soukromá , oddělená od ostatních nahňácaných kolem bazénu, to bych asi moc spokojená nebyla . Soukromý salonek se snack a originál baleném pitím. More studenější , ale počasí neovlivníme. Plaz čistá. S jídlem jsme byli také spokojeni ; vždy velký výběr, rychlé doplňovaní , personál milý , vždy vše rychle sklidí a případný čistý stůl . Jedli jsme vždy venku na terase opet s nádherným výhledem na moře .
Umístění hotelu je blízko pláže i centra města.Atmosfera byla příjemná s milým personálem.Jídlo výborné s velkým výběrem.Pokoje čisté a krásné.Dovolená byla naprosto fantastická 🥰🥰🥰
Skvělá poloha hotelu vše na dosah. Kousek od náměstí cca do 15 min. Kde je supermarket, lékárna, směnárna a spoustu restaurací a nákupních příležitostí. Nákupní příležitost do 200m. Pěkní park Obzor. Ceny levnější než v ČR. Hotel patří do top 4 nejlepších hotelu Obzor. Obsluha na recepci milá. Na pokoji pro každého 2 polštáře, povlečení je hebké a příjemné. Jídlo je super, vybrat si musí každý. Množství salátů a zeleniny, moře zákusků, pití teče proudem, pivo víno, nealko. U baru u bazénu je množství obsluhy a nikdy není fronta, nabídka drinků je velká. Všude Pizza, zmrzlina a množství ovoce. Hotel doporučuji všem, skvělá dovolená.
Top relaxing hotel,very good food and diverse.Next year we going to return
Having booked all-inclusive holidays exclusively with TUI for over 12 years, our stay at Alua Helios Bay was the first time we have been disappointed with anything booked through TUI. Marketed as a TUI Platinum 4-star resort, the reality on the ground is a failure of basic hygiene, safety, and customer care. There is absolutely no way this should be labelled as a Platinum resort. Major Issues Encountered: Severe Food Hygiene & Undercooked Meat: We were served undercooked chicken in the main restaurant, and on another occasion, found hair in the pasta. As a direct result, my wife was bedridden for an entire day with severe vomiting and an upset stomach - and nearly two weeks later, her stomach is still recovering and not back to normal. A friend traveling in our group suffered the same symptoms while at the hotel. Unprofessional Restaurant Management: When these serious food concerns were brought to the restaurant manager, she literally put her head in her hands and walked away. The language barrier across reception and dining staff was so poor that communicating basic health and safety issues was almost impossible. We couldn’t even figure out how to book the other 2 restaurants without major difficulty - we didn’t book them in the end. We were told to book at the entrance to the main restaurant however the person at the entrance (not the manager) also didn’t speak English. Room & Resort Cleanliness: Upon checking in, our bedroom floor was filthy. Bed linen was only changed once across a 10-night stay, and areas under the beds and along skirting boards were caked in dirt throughout. We let the reception staff know about the floor after checking in and they quickly got the main floor area cleaned which was good and appreciated, however the general cleanliness of the room was the most poor I have seen in a Hotel. You will see in my photos under the bed and on the Google Maps review, I have uploaded videos to show this. Pool Safety Concerns: The lifeguards were almost always sat on their their mobile phones rather than monitoring the pool. Please see the photos of this. They looked almost as relaxed as the guests! The public areas notably the bar and pool toilets were consistently dirty. TUI claim this is cleaned every 20 minutes which is a complete lie, I saw it cleaned only in the mornings and once one afternoon after another guest complained at how filthy the area in front of the pool bar was. You couldn’t walk in there in bare feet as it was a mixture of muddy water and sand. The resort exterior is badly worn, requiring painting throughout and overall it looks tired. I have attached photos (and videos on the Google Maps version) showing the above points to this review. Total Lack of Accountability: Showcasing the unhygienic conditions, dirty room areas, hair in the food, and distracted poolside staff. When we submitted this photographic and video evidence to TUI along with notes, the complaint was dismissed based on inaccurate statements from the hotelier claiming issues were resolved or never raised. TUI also only told me after returning home that they would not pursue my complaint because I didn’t raise it with their rep,. I would have thought raising it online via the TUI site as well as with the hotel reception multiple times would have been enough. Choosing not to spend our entire family holiday arguing at reception shouldn't mean our legitimate health and safety complaints are ignored. The hotel is poorly managed, badly maintained, and poses genuine health risks. Save your money and look elsewhere. The overall response from TUI was truly shocking and I am saddened that for the first time in 12 years complaining that their response was so so bad. I guess you never know how good a company truly is until you have a problem and how it is dealt with. The whole experience of complaining with TUI was been truly horrendous. I will never be booking with or recommend anyone book with you ever again.
Umístění hotelu super , z letiště nás odvezl “soukromý” transfer . Hodinka cesty . V blízkém okolí možnost nákupů. Atmosféra hotelu byla pohodová . Pokoj jsme dostali prostorný a s krásným výhledem na moře. Jako VELKÉ minus byla přistýlka, platili jsme tři dospělé a jedno dítě 12 let. Manželská postel byla skvělá, ale přistýlka katastrofa , druhý den jsme si zažádali o druhou matraci(mnohem uzsi jeste než byla ta sedačka ) ; ani ta nevyřešila problém . Dospěly (za plnou cenu zájezdu) a dite se kvalitně nevyspi na úzké rozložené sedačce na ktere vas celou dobu tlačí do zad hrany rozloženého gauče. Dále by měli pořídit větší prostěradla a vyměnit velmi znečištěné matrace . To bylo jediné co bych vytkla, koupelna čistá ; uklid uspokojivý . Vybaveni moderní a vše funční, skvělý byl na pokoji i kávovar na kapsle. Hluk ze zábavy koncil kolem 22-23 hodiny , zavření balkonu pomohlo :) nic co by obtěžovalo. Vice bylo slyšet šumění moře, které je velmi blízko :) zaplaceny jsme měli favourite club , za což jsem velmi ráda , žádné boje o lehátka, měli jsme soukromá , oddělená od ostatních nahňácaných kolem bazénu, to bych asi moc spokojená nebyla . Soukromý salonek se snack a originál baleném pitím. More studenější , ale počasí neovlivníme. Plaz čistá. S jídlem jsme byli také spokojeni ; vždy velký výběr, rychlé doplňovaní , personál milý , vždy vše rychle sklidí a případný čistý stůl . Jedli jsme vždy venku na terase opet s nádherným výhledem na moře .
Alua Helios Bay - informace
Nejoblíbenější filtry:
- Wi-Fi v hotelu zdarma
- Wi-Fi zdarma
- Písečná pláž
- PRO RODINY
- Dětské skluzavky
- Dětské hřiště
- Wellness
- Krytý bazén
- TUI Service Center 24/7 + TUI App
- Volba roku podle TripAdvisoru
Poloha:
- přibližně 34 km od centra Slunečného pobřeží
- přibližně 500 m od centra města Obzor
- přímo u pláže
- doba jízdy z letiště přibližně 90 min.
- Kvalita spánku
- Umístění
- Pokoje
- Služba
- Cena / kvalitaść
- Čistota
- Kateřina N2026-08-04Velmi dobrý
Umístění hotelu super , z letiště nás odvezl “soukromý” transfer . Hodinka cesty . V blízkém okolí možnost nákupů. Atmosféra hotelu byla pohodová . Pokoj jsme dostali prostorný a s krásným výhledem na moře. Jako VELKÉ minus byla přistýlka, platili jsme tři dospělé a jedno dítě 12 let. Manželská postel byla skvělá, ale přistýlka katastrofa , druhý den jsme si zažádali o druhou matraci(mnohem uzsi jeste než byla ta sedačka ) ; ani ta nevyřešila problém . Dospěly (za plnou cenu zájezdu) a dite se kvalitně nevyspi na úzké rozložené sedačce na ktere vas celou dobu tlačí do zad hrany rozloženého gauče. Dále by měli pořídit větší prostěradla a vyměnit velmi znečištěné matrace . To bylo jediné co bych vytkla, koupelna čistá ; uklid uspokojivý . Vybaveni moderní a vše funční, skvělý byl na pokoji i kávovar na kapsle. Hluk ze zábavy koncil kolem 22-23 hodiny , zavření balkonu pomohlo :) nic co by obtěžovalo. Vice bylo slyšet šumění moře, které je velmi blízko :) zaplaceny jsme měli favourite club , za což jsem velmi ráda , žádné boje o lehátka, měli jsme soukromá , oddělená od ostatních nahňácaných kolem bazénu, to bych asi moc spokojená nebyla . Soukromý salonek se snack a originál baleném pitím. More studenější , ale počasí neovlivníme. Plaz čistá. S jídlem jsme byli také spokojeni ; vždy velký výběr, rychlé doplňovaní , personál milý , vždy vše rychle sklidí a případný čistý stůl . Jedli jsme vždy venku na terase opet s nádherným výhledem na moře .
- Veronika H2026-06-19Vyjímečný
Umístění hotelu je blízko pláže i centra města.Atmosfera byla příjemná s milým personálem.Jídlo výborné s velkým výběrem.Pokoje čisté a krásné.Dovolená byla naprosto fantastická 🥰🥰🥰
- den n2024-08-10Vyjímečný
Skvělá poloha hotelu vše na dosah. Kousek od náměstí cca do 15 min. Kde je supermarket, lékárna, směnárna a spoustu restaurací a nákupních příležitostí. Nákupní příležitost do 200m. Pěkní park Obzor. Ceny levnější než v ČR. Hotel patří do top 4 nejlepších hotelu Obzor. Obsluha na recepci milá. Na pokoji pro každého 2 polštáře, povlečení je hebké a příjemné. Jídlo je super, vybrat si musí každý. Množství salátů a zeleniny, moře zákusků, pití teče proudem, pivo víno, nealko. U baru u bazénu je množství obsluhy a nikdy není fronta, nabídka drinků je velká. Všude Pizza, zmrzlina a množství ovoce. Hotel doporučuji všem, skvělá dovolená.
