Secrets Playa Esmeralda Resort & SPA

Wonderful vacation spot for couples. Beautiful resort with lots of amenities and spacious, luxurious rooms with a personal butler. Yeudy was always ready to help out, checked on frequently to see how we were doing or keep us updated on activities happening onsite. We were well taken care of and would absolutely go back.

Amazing resort. Justo (Food and Beverage Manager) was attentive, kind and a real gentleman. Everyone works hard here. Incredible work ethic. Congrats to all the staff on a job well-done. We will be back!

2nd trip there- went August 2025 Now July 2026 Most of the food was cold, tasted good. We had issues with the room and were moved within 24 hours of being there. Got there Sunday at 2pm, shower didnt drain, floors were soaked from condensation, TV didnt turn off. Told them next morning and they couldn't move us till after 5 pm. Preferred check in process is a process itself and not in the best way. Took a long time and had to go back an forth. Issues with reservations to dinner. Talked to multiple other couples/families having issues. Our butler Deifry was amazing though! She really tried to make sure everything went as smooth as possible. She even did a wonderful dinner night and had chocolates and rum in the room!

The resort is new but beautiful. The food wasn’t as good as most other Secrets that we’ve been to but still descent! Also, our butler Carlos in the Preferred Club was fantastic! I’d give him 5 stars again and again!

This was our second stay at this beautiful resort. When we arrived, we were greeted like we were returning home - such a warm welcome. For the next week, we were treated with warmth and genuine kindness by absolutely all the staff. Our butler, Deifry, went above and beyond to make our stay special. Our favorite times were when she was able to take a few minutes to just talk with us and share a little of her life. It felt like chatting with a friend. This hotel is lucky to have gems like Deifry! Thank you. The food at this resort is good! We ate at almost all the restaurants on the Secrets side and enjoyed our meals each time. Special thank you to our waiter Anthony at Portofino who was so entertaining and attentive. The service at all the restaurants was excellent. If you go to the buffet, look for Steffi, one of the hostesses - such a lovely human! Rosewater is another stand out place to dine. Food is good and all the staff there are fabulous - Carlos ❤️, Nayeli, Juan, Oscar, Javier, and Yesica. Thank you. The area is lively and fun at the Secrets Preferred pool. Luis at the bar, Paola, and Nayomi were there to offer drinks. Carlos works so hard to bring you snacks like pizza, hamburgers, nachos, etc. Whatever you want! Entertainment can be summed up in one word: Brrrrenda. From bracelet making and painting to bingo, she coordinates daily activities around the pool. So much fun! The Rock Show at night was also great! The Preferred bar in the evenings is a lovely place to get a cocktail before dinner. Kenny the bartender served us each evening with a smile. The beach is stunning at this resort. Walking left on the beach as far as Club Med is a must do. I would avoid walking right as off resort there are some wild dogs. We can't say enough about the cleanliness and beauty of this resort. That alone would bring us back. But combined with decent food and this amazing staff, takes it to the next level.