Sunscape Dominicus La Romana

Pokoje starší, na první pohled pěkné, na druhý už vidíte spoustu odfláknuté práce a nedostatků. Dveře od skříně nám vypadly z pantů, polička v koupelna úplně odpadla. Po nahlášení bylo vše opraveno. Kdo není náročný a chodí na pokoj jenom přespat, jako my, tak bude vlastně spokojen - čisto, postele pohodlné. Nejvíc nás ve finále trápil nedostatek úložného prostoru. Jídlo v hlavní jídelně bylo skvělé. Jsme celkem vybíraví, ale i tak jsme měli vždy plný talíř masa, příloh, zeleniny a k tomu další talíř plný ovoce - mango, ananas, papája, maracuja, meloun. Snídaně byly naše nejoblíbenější. Sice není nutná rezervace do a la carte restaurací, ale musíte dorazit v 6/7, abyste se ten večer najedli, kde zrovna chcete. Když si užíváte západ sluníčka na pláži a do restaurace se dostanete až v 8, tak si na večeři hodinku/dvě počkáte nebo se ten den už vůbec nedočkáte. Západy a východy slunce jsou zde velmi krásné, když vyjde počasí. Počasí v DR je velmi proměnlivé - vítr, přeháňky, sluníčko, po větším dešti pak byly v moři řasy. Na pláži se o ně hned postarali zahradníci, kteří zde kmitají od rána do večera. Drinky a celkově služby hotelu jsou na celkem vysoké úrovni, i když se jedná o 4*. Bohužel jsme byli hodně zklamáni chováním některých zaměstnanců. Recepce je úplná tragédie, slečny v hotelovém krámku taky nejsou úplně příjemné a chování některých otrávených barmanů (Starboard a Coconuts) nám naši dovolenkovou náladu dokázalo občas zkazit. Prostě jedna velká maňana. Několikrát se nám stalo, ze i když jsme na personál mluvili anglicky a bylo tak zřejmé, že španělsky neumíme, stejně na nás dál reagovali španělsky (kolikrát mi přišlo, že je to schválně a mají z toho srandu). Naopak musím vyzdvihnout číšníky v hlavní restauraci, kteří byli vždy příjemní! Pláž je udržovaná v čistotě, moře má nádhernou barvu, pozvolný vstup, když si vytipujete cestičku bez kamenů, tak ani boty do vody nepotřebujete. Největším mínusem je nedostatek slunečníků na pláži. Je jich pouze pár a musíte si je zabrat max do 7 hodin ráno, jinak máte smůlu. Ostatně i lehátka na slunci jsou v 9 hodin kompletně zabraná. To, že nekteří lidé se na lehátku ukáží ve finále 2 hodiny za den, nemusím snad ani komentovat. V bazénu jsme nebyli ani jednou, ty posoudit tedy nemohu.

There are some parts of the experience that can use some improvement. I suspect management knows what they are and trying to make changes. Overall we had a great experience. The grounds are beautiful and amenities were consistent with the price point. Our butler, Elba, is literally the most amazing asset the resort has to offer. Her attention to detail and genuine kindness made the trip memorable. You can tell she understands what it means to make guests feel like familia. Can’t say enough good things about her.

5 of 5 !!! Service amazing , Customer service awesome , always taking care of everything.The food good but I wish they can have more options.kid friendly, they have a lot activities for the kids .Alba the person assigned to help us she’s really nice helping us in everything .

Beach is lovely and the reef is great HOWEVER - animals taken up and down the beach on chains to have photos taken with grotesque guests - parrots, monkeys and iguanas, it is horrific! Oh and lots of people standing on the reef and breaking off massive bits of coral ! Whole thing vile

We went to this all inclusive hotel with an open mind as there were mixed reviews. We went on 27th June and returned back to the UK on 5 July. Lets start of with the good stuff. The entertainment was very good both for families and children, the energy put into the shows by the staff was fantastic - my bestie was Martha (Synthia) she was spot on. The rooms were average I would say Holiday Inn Express/Premier Inn standard, there are no locks on the bathroom or shower doors and you can see your silhouette through the frosted glass. The rooms need upgrading as there was stains on the mattresses, chipped painting, chipped floor and wall tiles dust on the units. The mini bar in the room was good. My boys told reception that it was my birthday so they said they would arrange something - I got a plate with 2 whole apples and a banana and a bottle of champagne! Something...better than nothing. When you check in they try and get you to upgrade to VIP facilities but really there's nothing more than a small swimming pool shared and a VIP desk - the upgraded rooms are not that brilliant. There is a huge variety of food - however it lacks flavour/taste which is a shame. In the buffet restaurant most of the sweet food and other food was covered with tiny flies which was very off putting. We tried most of the restaurants whilst we were there and I must say the Chop Stick was my favourite as the food was fresh, presented well and tasty. My least favourite was the Pizza restaurant, which it took ages to order the food and when it came it was wrong and there was more dough than filling. The Mexican restaurant was also a favourite along with Tapanyaki. A lot of the staff were rude and if they found out you could not speak Spanish they really went out of there way to be rude and ignorant. There were other staff that made an effort and were friendly. We had two elderly people with us that needed wheelchairs as there was a lot of walking to do to get from one place to another, however the hotel is not very wheelchair friendly. At guest services I rate Catherine she was amazing, any problems we had she got them solved, anything we needed she did her best to accommodate us. We did not want to go on the excursions offered by the hotel itself, however we wanted to see what the Dominican Republic way of life was in its natural state. Catherine without hesitation arranged this for us and ensured that all our needs were met including taking the wheelchairs out of the hotel which was not allowed. She even went out of her way to get me mango's that I wanted to bring back to the UK as the hotel staff who worked in the restaurant were very unwilling to accommodate us with any mango's even though they were in season and we were willing to pay for them. Rude attitude. There were hardly any pool side activities ie aqua aerobics, pool games etc. Two of the individual jacuzzi's were out of use whilst we were there. The beach was nice with white sand and beautiful sea blue water. Overall I would of given it a four star if all the above were improved but as it stands 3.5 is as far as I would go.