Best Western Hotel Residence Italia

Lovely staff comy bed clean large room, would stay again. Reception staff eo welcomi gand helpful. Safe underground parking for our motorbikes

The entire staff was very helpful, courteous, and friendly. Room housekeeping was fast and clean, bringing our experience close to being at home. Another positive aspect was the free parking.

Quiet and spacious rooms, varied and abundant breakfast, friendly staff and attentive to the needs of guests. It is 25 minutes walk to the Poetto beach and well connected to various beaches in Southern Sardinia, bus station is 1 minute away. Recommended!

I had a very pleasant stay at Best Western Hotel in Sardinia. The hotel was clean, welcoming and comfortable, with a team that was very supportive throughout my stay. The staff were especially helpful in guiding me on how to move around and make the most of the area, which I really appreciated. The breakfast was great, with a good selection, and the views added a lovely touch to the stay. The location is also excellent - central, convenient, and easy for getting around. Overall, it was a clean, well-run, and welcoming hotel, and I would happily recommend it for a comfortable stay in Sardinia. Great value for money!

Booked my stay online and, due to an urgent family matter, I had to add an additional day at late notice. Followed the email link to modify and, without realising, ended up with 2 separate bookings which only came to my notice after the hotel had charged me twice. Having already been charged for 3 of the 4 day stay (at a slightly discounted rate) before arrival, you would think that any reasonable hotel would just add an additional day at the higher rate. But no, Best Western charged me twice and then would only refund me for the discounted booking, charging the higher rate for the full 4 days regardless of the fact I had already paid for 3 at the discounted rate. When I attempted to discuss what looks like rather sharp practice with Monique (?) in the Milan Customer Service office, she hung up on me twice. I was also told rather patronisingly by the hotel manager that I should be grateful to get anything back at all and that I consciously chose to book the same hotel twice for the same 3 nights. Why would anyone consciously book the same hotel twice? The user experience should be that you click modify and get a modification, not an entirely new booking. Best Western seem unwilling to accept this. Very poor customer service.