Lu’ Hotel Maladroxia

The Lu Maladroxia Hotel is a great 4-star hotel for couples or family stays, close to the south-east coast of Sant'Antioco island. The hotel facilities are lovely, renewed not long ago, and are kept extremely clean and well maintained. The rooms are cleaned up daily up to the tiniest detail. The restaurant is incredible, and the service is beyond par, we've never had anything like this before. We had the chance to try almost all dishes, and oh boy. Perfect for those avoiding masses, and just looking for a nice spot to relax and be treated almost like a king or queen.

We booked 3 nights (19-22 Sept 2026) in a “Deluxe Sea View Room” and left the morning after the first night, with two nights still remaining. Ants: Significant numbers in the bathroom and beside our bed, much worse overnight and surrounding the bed by morning. (We assume the chemical odor was ant spray that wore off.) We have video, which we showed reception at checkout. No privacy: The window and terrace door face the pool/lounge/bar area. Guests and passers-by could see straight onto the bed, and did almost every time someone walked by. Curtains had to stay closed, which defeats the purpose of a “sea view” room. The pool bar also obstructed the view of the sea. Condition: The room wasn’t ready at check-in. It had a strong chemical smell, excessive moisture damage with bubbling, peeling paint, crumbling plaster, and dirty, deteriorated bathroom sealant (photos attached). When we asked reception if they had nicer rooms, we were told this one was Deluxe and “very special.” Reception: We showed the ant video, mentioned the privacy and bathroom problems, and asked for a refund. We were told the rate was non-refundable, that ants are “normal at a beach hotel” (two other beachfront hotels in Sardinia on this trip had no such problem), and that they could spray the room, which was not an acceptable fix. They said that had we told them sooner they might have found another room, but we had already booked elsewhere and, after being told this room was “Deluxe” and “special,” had no confidence the others would be better. We asked for the manager, were told he was not available, and left our details. He never called. No refund: A non-refundable rate covers guest cancellations, not failure to provide a clean, habitable room as described. I emailed the hotel on 25 Sept requesting a full refund of CHF 413.64. The reply only told us to contact Booking.com. Booking.com told us the hotel had to initiate the refund. Each said the other had to act. My 8 Oct follow-up, with a 15 Oct deadline, has had no response as of 15 Oct. Booking.com: We contacted Booking.com by email and phone and asked for a manager, whose conduct was unprofessional. She repeated that it was their policy that the hotel must initiate a refund, that nothing could be done from their end, and that there was no one further to escalate to. In effect, we were told this was their policy and they would do nothing. We paid CHF 413.64 for one night with ants beside the bed and no privacy, and received no refund, no apology, and no resolution. I would not recommend this hotel.

A four-star hotel, but the staff deserve a 5-star luxury rating!!! The hotel is perfectly set in the small bay; the creativity shown in transforming something as simple as a dinner into a refined and intimate experience is pure mastery! The cuisine is flawless, both in organisation and in the final result. Well done!!!

Great find, breakfast had lots of choice, clean hotel with friendly staff. Hotel has its own beach but might be worth checking nearby beach establishments too.

The best welcome ever in south Sardinia. Claudia and Giada were absolutely fanradtic.,Warm and available to fulfill all our needs. The hotel has a very friendly atmosphere with all team members willing to go that extra mile to please all guests. Keep up the good work guys and will deginetely be back in this newly discovered corner of Paradise. Carmine & Marisa