Hotel Gran Melia Palacio de Isora

Hotel sam o sobe je nadherny. Zvenku, uvnitr, atrium, zahrady, bazeny, ta nejvic top bufetova restaurace, i vetsina cisniku a lide z recepce jsou mili, krasne to vsude voni ... ALE? Na 5* spousta nedotazeni. I kdyz ma clovek plnou penzi a dokoupi si napoje na den “bez omezeni” za nemale penize, ceka trapne jak pitomec, nez si ho nekdo na baru vsimne a pak jeste musi podepisovat ucty.., to neni normalni. Malem jsme kolikrat v tom horku umreli zizni a to si sli jen pro vody! Nealko, nebo aspon vody, by mely byt volne kdykoliv pristupne a ne na objednavani! Uklid pokoju - u nas tragedie. 5dni jsme cekali na vylesteni zrcadel od neciho cela, ze srandy do nej kremem udelali i oci a nos. Vymena rucniku az po 3dnech, kdy jsme si o to vylozene rekli, pak prevlekla i postele, jinak by nic nebylo. Hlavni bufet restaurace - uzasna!!! Jen ty cekacky u vchodu dosti ponizujici. Ale resi to moznost objednani terasy na cas, coz je skvele a vyuzivali jsme. Sushi restaurace = tragedie! Cekali jsme 1/2hodiny nez nam dali vodu, dalsich 15min na kartu, ostatni hosty dosle po nas pritom obsluhovali. Personal neprijemny, az arogantni. Jidlo chabe, se sushi x japonskymi delikatesami nema co cinit. Obdobne strasne i Osa bar na veceri. Myslim, ze je stale co u zamestnancu v takovem hotelu napravovat x je vice hlidat. Aby meli hoste opravdu pocit, ze si za sve penize patricny nadstandart uziji a nebudou mit pocit, ze jsou prehlizeni ci na obtiz. Kazdopadne - pres vse vyse napsane to byl skvely zazitek a verim, ze se nekdy opet vratime. Urcite doporucuji, ze zkusenosti z jinych hotelu na Tenerife byl tento opravdu TOP.

we stayed for 6nights b&b end of August with a 4yr old. We had a deluxe room which was really spacious and was on the 4th floor positioned on the right side of the hotel. It did feel like quite a distance from the main facilities but i was already aware of this and we took a foldable scooter who loved whizzing around the hotel in it. My top tip for those with kids who will get tired of walking around. All the pools are incredible and goggles are needed for the salt water infinity. Even at its peak during school holidays none of the pools felt too busy which we really liked. The kids club staff are nothing short of amazing with their energy and our son tried a whole morning for the first time time ever on holiday and thoroughly enjoyed it. it was really busy for the first few days but much better and manageable once the majority of school kids had left. He enjoyed the evening inflatables, pool activities and disco. Breakfast for us was brilliant, plenty of choice and we paid for the mexican for lunch which was nice food and well priced. Quite a few people complained about having to book restaurants and many of them being full already but as we were breakfast only we didn't have any issues at all. we hired a car which was delivered and picked up directly from the hotel from a local place called las rosa's with great prices. the hotel is remote and not much around so if you're looking to get out and about i recommend a car. we enjoyed the skate park behind the hotel and a couple of local restaurants within walking distance aswell as a small place just past the skate park where there is cliff seating to see the sunset and star gazing. overall would really recommend the hotel!!!

I stayed there this august first baby’s holiday and one thing i will say is that i lost a few of my baby items her baby bath towel and baby swim hat was missing from the room. One morning I forgot my baby’s milk bottle at the hotel restaurant. When I called them about it to see if they found it or if they could have a look for me they weren’t helpful at all they weren’t looking. I had to keep calling them constantly the same day and over a few days, there’s no reason why they wouldn’t be able to locate my baby’s bottle and return it. As if someone would take that or staff won’t be able to see it when they’re clearing the breakfast table. So in the end I left the country without having being able to retrieve my items which is a shame. I expect better from a 5 star hotel, the staff should pay attention to these things, the receptionists are so lazy they have a lazy attitude on the phone you can tell they aren’t bothered ! Also, there were rotting fruits in a bowl in my room that attracted annoying fruit flies hovering around so i wouldn’t recommend putting them there anymore

We don’t usually go to the same hotel twice as we love to try new places but we enjoyed our visit so much, we decided to return. Food and drinks choice here are vast and to a great standard. Entertainment was enjoyable and staff were friendly and helpful. I would highly recommend this hotel and would happily return in the future

Wow! This place is amazing, We didn’t expect it to be this good. The setting is amazing, the grounds are beautiful and the garden team need a big shout out keeping it all looking amazing. They have Europe's biggest infinity pool which is huge! Got to be 500meter long, my only bug bear with this is that it’s a salt pool, and it’s pretty salty we had to get my son some goggles from the shop in very near by town. They have over 16 pools with spa jacuzzi points in them, this is great, but it does need a little action, they say ‘’ They honour Silence’’ but it feels like a graveyard in there and when someone speaks you can hear the conversation, just needs a little background music to make it feel like a holiday and not overly forced. The food in the Food Market is simply amazing, and the best we have had of any all inclusive holiday in the past 8 years. The selection and variety of it each night is brilliant, some hard working chefs in that kitchen! The choice of restaurants for lunch is also very good and the food quality is equal to the Food Market, they have a Italian, Mexican and Mediterranean they are all À la Carte with a decent choice, for me it’s missing missing a slightly lower/easier option as after a few days of eating sometimes you just want a snack for lunch like a toastie/simple salad. We went half board, so paid for lunches as we tend to go out and about a few days, these lunched have cost of £100 a day so far, which is a little steep tbh. Drinks are pricey as well and not included in half board. Dinner choice in the Food AMrket was amazing and they had more choices of restaurants for dinner as well, so included, discounted and some you had to pay for, all very good that we chose. The staff are amazing, there are so many of them everywhere working hard to please you, they do a great job. The room was great, huge kingsize bed, amazing jacuzzi pool in the garden, and a day bed, which could be more secluded. We went with a 16yr old boy amid there isn’t much to do for them, the smaller pools are too quiet and lifeguards police very strong for any fun! The evening entertainment is lacking, they have a DJ from 7pm tom9:30pm that’s dinner time! also when the main entertainment starts on the main stage, I get that they don’t want 2 things running at same time to dilute the main entertainment gust numbers, but the teenagers are not interested in that kind of entertainment, but they need something running till 11:30/midnight just to keep them entertained, there were a lot of them around when we were there, they shouldn’t be forgotten. I would say book-it if you’re a young couple, not so sure if you have a teenager as there isn’t much to do for them. There were lots of young families there when we were, so popular with them. Wife and I will be back when we need a chilled week, with good food and sun.