Hotel Gran Melia Palacio de Isora

Hotel sam o sobe je nadherny. Zvenku, uvnitr, atrium, zahrady, bazeny, ta nejvic top bufetova restaurace, i vetsina cisniku a lide z recepce jsou mili, krasne to vsude voni ... ALE? Na 5* spousta nedotazeni. I kdyz ma clovek plnou penzi a dokoupi si napoje na den “bez omezeni” za nemale penize, ceka trapne jak pitomec, nez si ho nekdo na baru vsimne a pak jeste musi podepisovat ucty.., to neni normalni. Malem jsme kolikrat v tom horku umreli zizni a to si sli jen pro vody! Nealko, nebo aspon vody, by mely byt volne kdykoliv pristupne a ne na objednavani! Uklid pokoju - u nas tragedie. 5dni jsme cekali na vylesteni zrcadel od neciho cela, ze srandy do nej kremem udelali i oci a nos. Vymena rucniku az po 3dnech, kdy jsme si o to vylozene rekli, pak prevlekla i postele, jinak by nic nebylo. Hlavni bufet restaurace - uzasna!!! Jen ty cekacky u vchodu dosti ponizujici. Ale resi to moznost objednani terasy na cas, coz je skvele a vyuzivali jsme. Sushi restaurace = tragedie! Cekali jsme 1/2hodiny nez nam dali vodu, dalsich 15min na kartu, ostatni hosty dosle po nas pritom obsluhovali. Personal neprijemny, az arogantni. Jidlo chabe, se sushi x japonskymi delikatesami nema co cinit. Obdobne strasne i Osa bar na veceri. Myslim, ze je stale co u zamestnancu v takovem hotelu napravovat x je vice hlidat. Aby meli hoste opravdu pocit, ze si za sve penize patricny nadstandart uziji a nebudou mit pocit, ze jsou prehlizeni ci na obtiz. Kazdopadne - pres vse vyse napsane to byl skvely zazitek a verim, ze se nekdy opet vratime. Urcite doporucuji, ze zkusenosti z jinych hotelu na Tenerife byl tento opravdu TOP.

Just returned home from the most amazing week at this fabulous hotel. We travelled as a family of 4 with a 4 year old and 6month old and decided to go bed and breakfast. Honestly b&b was more than enough. The staff we met were all lovely and very friendly, especially with the kids. The breakfast is amazing with so much choice, we filled ourselves up and then made up some sandwiches to take away with us along with some cakes and fruit for lunch each day. For dinner we opted to eat in the hotel 3 nights and then took a short (5/10 mins walk) into Alcala for the other 3 nights. In the hotel we ate at Oasis, L'olio and Nami all of which were lovely and very easy to book through the guest services in reception. Nami (Asian) definitely stole the show though. In Alcala we ate at B on the Rocks, Sauco and Muelle Viejo all of which were absolutely amazing! There is also a wee shop in the main square that sells really lovely handmade ice lollies (most of which are vegan- helpful when travelling dairy free) which were a huge hit with all of us. We also had lunch at Agave on the last day and it was really lovely as well. All and all, food, drinks (both soft and alcoholic) and activities for the whole week for 4 of us only cost us around £850 ontop of b&b package so definitely more affordable than the steep all inclusive prices. The hotel itself is stunning and the rooms very spacious and clean although the excessive room cleaning services were really frustrating with no option to request them not to come in. Not complaining about the room being cleaned but could have done with them not making the bed extremely tightly every single day, was a right pain trying to pull the sheets off to get into bed each night with 2 very tired children. There's plenty to do both in and out of the hotel. Alcala is just a short walk away with several wee shops, a sports bar, lots of nice wee restaurants and there is also a lovely beach and several play parks just outside the hotel as well. Inside the hotel, the pools were amazing and loungers easy to come by for the most part. The kids pirate pool did become a bit more popular towards the end of our stay so you either had to be there at 10am when it opened or wait for the all inclusive lot to head off for lunch to get a bed at this point but it wasn't the end of the world, there were also several benches to put things on whilst you waited. Loads round the family pool though, recommend going towards the back and sitting on the large bali style beds if you have babies, plenty shade and a good place for them to sleep whilst the older kids are playing. For some reason they were always free and I don't know if that's because people assumed they were chargeable but we sat on them almost every day and noone said a thing. The evening entertainment was really good, we missed the kids mini disco every night as it was at a really inconvenient time (same time all the restaurants opened) however we didn't really need it as the kids thoroughly enjoyed dancing away at the main entertainment and playing in the funfair each night. We also took a trip to Loro Parqe one day which I highly recommend. Easily booked directly through the Loro parqe website and the coach comes to pick up from the front door of the hotel and drops back off at the end of the day. My only complaint is that that several items of clothing went missing from our room one morning. When speaking to the hotel staff about this they were very apologetic and have been really good at keeping in touch with me to assure me they are still looking for them however we are convinced that these items were taken rather than "accidentally lifted with the laundry" like they are saying as the missing Items were ontop of my suitcase and on the sofa and nowhere near where any of the laundry should have been. This was really disappointing as some of these items were brand new and hadn't even been worn yet. This didn't affect the rest of the stay though, I just made sure to close and lock my suitcase for the rest of the stay just incase. Overall, we had a fantastic time and thoroughly enjoyed our stay. We would definitely return here in the future - I just won't be unpacking my case next time and I'll be asking for an option to refuse room cleaning haha.

Second time at this hotel. Generally good. All inclusive .Only disappointment was access to restaurants. We had to eat at the Italian twice and 3 times at the buffet. We were prepared to pay for Red Level but all booked up. Teppanyki table very good.

From the moment you walk into Gran Meliá Palacio de Isora, you are absolutely blown away. The hotel is enormous, stunning, and the staff are incredibly friendly. At first, you genuinely feel like you are staying in a five-star luxury resort. Unfortunately, the disappointment starts almost immediately at check-in, where we were very subtly, yet quite persistently, encouraged to upgrade to half board. To be fair, this can be a good option if you don’t have a car, as there are limited convenient options nearby for getting food. Our luggage was delivered to our room, and after being overwhelmed with information about the ten restaurants, swimming pools, gym, adults-only areas, hotel app and maps, we were finally able to appreciate our accommodation. The room was spacious and must have been beautiful when the hotel was built around 20 years ago. Today, however, it feels like a faded memory of its former luxury. The smell was absolutely horrific. Our first room reeked of damp and mould. After a few hours, we were offered another room of the same category. Unfortunately, it seemed that an excessive amount of air freshener had been used before our arrival to mask the smell. By the following morning, the awful odour was back. Opening the windows or relaxing on the balcony was practically impossible because of a foul sewage-like smell that was so strong it actually irritated our throats. And no, this is not the smell of volcanic sulphur, as someone might suggest. It is a different, equally unbearable stench that comes and goes in waves two or three times a day. The second room was no better in terms of cleanliness. Dust was embedded in every corner, surfaces felt sticky, and furniture and fittings looked worn out and were falling apart with age. The sheer amount of decorative items, rugs and unnecessary furnishings makes you wonder how thoroughly anything can possibly be cleaned. If you suffer from allergies, are sensitive to smells, or simply expect a genuinely clean hotel room, think twice before booking. A five-star price should come with five-star standards. Beautiful architecture, impressive pools and friendly staff cannot compensate for mouldy smells, a persistent sewage odour and rooms that feel neglected and poorly maintained. This was our first experience of a five-star hotel, and also our first experience of a hotel with such an appalling smell and such disappointing room conditions. I honestly keep asking myself what I was thinking when I booked this place based on its stunning photographs. The contrast between the public areas and the actual rooms is shocking. The hotel looks luxurious in the pictures, but our experience was far from luxurious. My advice: do not book this hotel based on the photos alone. Look beyond the beautiful exterior and carefully consider recent reviews mentioning room condition, cleanliness, damp and unpleasant smells. For us, this was not the relaxing luxury holiday we had hoped for. I would not recommend it to anyone who values cleanliness, fresh air and a comfortable room. Sadly, the stunning first impression simply did not match the reality of our stay.

My husband and I stayed for an all-inclusive week. The whole experience let us down in several ways, which is why I’m only leaving three stars and would not consider returning. These are my observations and opinions, and they are not comprehensive, just based on our experience and what we did while we were at the hotel. The hotel environs are beautiful and well-kept, and the serving staff are pleasant, warm and helpful. We enjoyed the area outside the back with the comfortable seats and fire pit, where we could watch the sunset and enjoy a drink. The evening entertainment was ok if cover bands are your sort of thing, but it was rather loud. Our room was large and comfortable, if a little dated and in slight need of repair. We had a good supply of clean towels, and the room was serviced daily. There weren’t any bathrobes (normal in a 5-star hotel) or a ‘Do Not Disturb’ sign for us to use, and there was no ‘turn down’ service. Information was difficult to come by. Apart from a very rushed explanation at check-in, a few sheets of paper and a map with very small print, we were left to our own devices and expected to know that the only way to book a restaurant is either to use an app (which we soon discovered is dysfunctional) or queue during a 1.5-hour window every morning to see the only member of staff who can help you (even though there are several other staff members around). The first couple of days were stressful as we tried to understand the place. This detracted from the pleasure and relaxation we should have been experiencing. The different tiers of customers and roped-off areas in the hotel are somehow insulting when you have already paid for what you thought was going to be a premium experience. You have to queue for everything, especially at busier times. If you bring a car, parking in the underground car park costs 15 euros a night. The pool loungers are old and dirty. Some of them are broken, and more than half are missing their cushions. Nobody is there to assist you. There aren’t enough sun umbrellas, so you have to sit in the full glare of the sun or scrabble around for a bit of shade. The grassy area around the main pool with the loungers is muddy and unpleasant to walk on. When you arrive at the hotel, they take a 50 euro deposit for a pool towel, and if you leave the pool area after 6 pm, you have to take a wet towel back to your room. You can’t get a drink at the poolside, and the only bar snacks in the resort are packets of potato chips. There is no provision for drying your wet swimming things, so you have to hang them on your dusty balcony. We had no idea that there was an extra charge for the 'Bali beds'. There's no information or explanation about them anywhere. I'm glad I didn't try sitting on one. On the plus side, we enjoyed the aqua cycling and aqua fitness classes, but for a hotel that advertises itself on the appeal of its pools, the experience of using them was frankly shoddy and way below expectations. There is no drinking water provided that you can help yourself to at any time, only tiny plastic bottles that you get from a bar (which is not available 24/7), and two small glass bottles a day in your mini-bar. The ice-cream bar serves very ordinary ice cream from big tubs. There is no casual dining, only sit-down restaurant meals. Only three of the several restaurants are included in your all-inclusive deal, and it’s virtually impossible to get a table at those, so you have to eat at the buffet restaurant almost every night. You will also be drinking cheap house wine and beer with all your meals, as anything else apart from a few soft drinks is chargeable. At breakfast, you get shown to a table, and then you have to wait for someone to bring you tea and coffee. Tea is a jug of hot water and just one teabag each. If you want more teabags, you have to go and find them, along with a teaspoon. I was surprised there was no cava at breakfast, as is common with other Spanish hotels. The mini-bar in your room is restocked once a day, but you have to pay for the beer, large water bottle (after day one) and snacks. There is no price list for the minibar anywhere. Lunch was the best experience here, with the Mexican restaurant by the water our favourite place. The bars were generally good, especially the daytime ones, but it was a mission trying to get a drink in the evening. Weirdly, you couldn't get a glass of wine or cava from the bar, only from the restaurant. Overall experience - sadly, not good enough. Maybe the hotel is just too big and impersonal to look after everyone properly? They seem keen to promote their more pricey 'Red Level' or 'Circle' membership, which, frankly, we could not be less interested in.