Hotel Gran Melia Palacio de Isora

Hotel sam o sobe je nadherny. Zvenku, uvnitr, atrium, zahrady, bazeny, ta nejvic top bufetova restaurace, i vetsina cisniku a lide z recepce jsou mili, krasne to vsude voni ... ALE? Na 5* spousta nedotazeni. I kdyz ma clovek plnou penzi a dokoupi si napoje na den “bez omezeni” za nemale penize, ceka trapne jak pitomec, nez si ho nekdo na baru vsimne a pak jeste musi podepisovat ucty.., to neni normalni. Malem jsme kolikrat v tom horku umreli zizni a to si sli jen pro vody! Nealko, nebo aspon vody, by mely byt volne kdykoliv pristupne a ne na objednavani! Uklid pokoju - u nas tragedie. 5dni jsme cekali na vylesteni zrcadel od neciho cela, ze srandy do nej kremem udelali i oci a nos. Vymena rucniku az po 3dnech, kdy jsme si o to vylozene rekli, pak prevlekla i postele, jinak by nic nebylo. Hlavni bufet restaurace - uzasna!!! Jen ty cekacky u vchodu dosti ponizujici. Ale resi to moznost objednani terasy na cas, coz je skvele a vyuzivali jsme. Sushi restaurace = tragedie! Cekali jsme 1/2hodiny nez nam dali vodu, dalsich 15min na kartu, ostatni hosty dosle po nas pritom obsluhovali. Personal neprijemny, az arogantni. Jidlo chabe, se sushi x japonskymi delikatesami nema co cinit. Obdobne strasne i Osa bar na veceri. Myslim, ze je stale co u zamestnancu v takovem hotelu napravovat x je vice hlidat. Aby meli hoste opravdu pocit, ze si za sve penize patricny nadstandart uziji a nebudou mit pocit, ze jsou prehlizeni ci na obtiz. Kazdopadne - pres vse vyse napsane to byl skvely zazitek a verim, ze se nekdy opet vratime. Urcite doporucuji, ze zkusenosti z jinych hotelu na Tenerife byl tento opravdu TOP.

We’ve stayed here before on two separate occasions. The first time was with the extended family, the second and third time as a couple in the ‘Red Level’ (more expensive, supposed to be more exclusive). The conclusion I’ve come to is that the ‘standard’ hotel is great for families - good pools, entertainment, choice of restaurants etc. The ‘Red Level’ however, just isn’t worth it and it has become less exclusive over the last couple of years. The first time we stayed at the Red Level was March 2025. The area that the Red Level is situated was plagued by biting ‘buffalo flies’ from the next door banana plantation, so I definitely wouldn’t recommend staying at that time of the year - truly dreadful. This time, no biting buffalo flies, but a discernible deterioration in the benefits of the Red Level. It’s always the ‘little things’ that start a decline in the overall experience, so I’ll give you some examples. In 2025 when we stayed, Red level guests had a choice of breakfast dining options. There is a dedicated restaurant, but also the option to dine in the main Pangea buffet in a specific designated area. There was also the Oasis restaurant in the middle of the resort that was reserved for Red Level guests. In 2026, that is no longer the case. The Pangea restaurant has no designated area, so you have to engage in the general melee. That’s fine if you like that sort of thing, but when I asked and said that there used to be a designated area, her response was ‘maybe many many years ago’. Well, March 2025 is 18 months ago and there really is nothing worse than being looked in the eye and lied to when you know that these people are just making it up. The Oasis restaurant is ‘closed for refurbishment’, so that is not available. Our original room was close to this, so we requested a move - this was facilitated quickly and efficiently by the staff, who are generally helpful, so this review isn’t necessarily a reflection on them. The consequence of both the Oasis and Pangea either not being available or not providing anything ‘special’, is that the dedicated Red Level restaurant is very busy at breakfast. So busy, that if you order off the menu, be prepared for a long wait. Two omelettes took 45 minutes to arrive - I left before they did. Really not good enough. Generally, I’d say this hotel is best suited to family holidays and the attempt at attracting the ‘couples market’ has failed. They try to ‘up sell’ room upgrades and membership of some Melia holiday bond type thing, which I don’t really want when I’m on holiday. The property is nice (although there are some parts that probably need maintenance) and the staff are good, but none of that makes it outstanding in a competitive market. I doubt that I’d stay here again, particularly in the Red Level..

We’ve just returned from ten days at this incredible hotel. We experienced none of the problems mentioned in previous reviews. Our ground floor room was spacious with its own semi private garden and Balinese bed which was very welcome for early evening lounging. Towels were changed daily. All the staff without exception were cheerful and helpful. The facilities around the vast pool were first rate, towels and sun beds were always available with a wide choice of sun or shade no matter what time of day we visited . Definitely no need to rush to reserve a bed. The buffet breakfast offered a huge range of choice, both cold and hot, some cooked to order. The hotel is marketed as a family resort and there were a lot of young children so probably if you don’t like children you should aim for an adult only option. We will definitely return.

What a wonderful stay!☀️ It was our first time staying at this hotel, and we had the best time. We arrived quite late in the night, and the hotel provided a variety of food from the buffet for us along with water which we thought was lovely. We were talked into upgrading to all inclusive after booking half board, and after discussing it we found this was actually the best option for us. This allowed us to have as many drinks as we liked during the day, a choice of food from the Mexican lunch choice, l’olio (Italian), Nami (Asian) and the buffet. I could write great reviews about all food choices, but the best was Nami in my books. I would say the service was quite slow quite a few times but baring in mind that it was busy and we always got what we wanted in the end! The big infinity pool was amazing, filled with jets, occasional water activities in one area and pool cabanas. As a bit of a neat freak I would say the pool definitely needs cleaning as there was a bit of brown grime scattered across the pool which put me off a bit but hey ho! The beach outside of the hotel is so lovely and calm, really nice to see the sunset. Entertainment in the evening was lovely, with a main performance then the jazz bar later on into the night. The staff were amazing and really good to us, making sure we were taken care of. There was a bit of a struggle with our do not disturb signs being stolen one night and the other not noticed and our rooms being tidied anyway without our permission, which made us slightly uncomfortable. However the rooms were spotless, spacious and super comfortable: We did hire a Bali bed by the pool, which was comfortable but not necessarily too private and we rung ‘the bell’ for drinks and waited 20 mins for us to eventually just go up and get them ourselves so I would say unless you are a big family and would like a double bed size space then it would be beneficial. Overall it was a fab stay and we would come again!✨

We had the best time at this hotel but particularly wanted to write to comment how great the chef Steven is at the Tepinaki restaurant in Nami. He worked really hard to give our group a great experience- the food he cooked was top notch, delicious and with lots of laughs along the way. 5 star fun.