TUI BLUE Atlantic Hills

The location of the hotel is extremely remote. It is situated up a very steep hill, and while the walk down into town is relatively easy, the walk back up is a completely different story and is more of a trek than a walk. We ended up getting taxis back from town, which cost around €5, so it wasn’t particularly expensive, but it is something prospective guests should be made aware of. The weather during our stay was cloudy, which obviously is not the hotel’s fault. However, I do feel that the reviews we read before booking did not accurately reflect what the weather can be like in this part of Tenerife. If you are looking for reliable sunshine and a traditional hot-weather holiday, I would strongly advise considering somewhere other than the north of Tenerife. Unfortunately, the biggest issue we experienced was the attitude of the staff. The cleaning staff were absolutely lovely and were some of the friendliest people we encountered during our stay. However, our experience with the more customer-facing staff was completely different. My partner and I are 21 and 22, and we were probably one of the youngest couples staying at the hotel. From the moment we arrived, we felt that we were treated differently because of our age. Staff were frequently dismissive, unfriendly and, at times, simply unhelpful. For a hotel charging 4-star prices, this level of customer service is extremely disappointing. Our room itself was comfortable and cosy, and the bed was absolutely massive and very comfortable. However, there was a serious lack of storage for luggage. I had to unpack my belongings and leave them at the foot of the bed because there simply wasn’t anywhere else to put them. This is not something I would expect from a 4-star hotel. There were also “tea and coffee making facilities” in the room, yet there was no coffee or milk provided. I found this particularly strange. We ended up having to go to the shop and buy our own milk. If a hotel advertises tea and coffee-making facilities, I would expect the basic ingredients required to actually use them to be provided. Our fridge was also leaking, which was another unnecessary issue during our stay. There was some live music in the evenings, although we didn’t attend. Thankfully, we couldn’t hear this from our room, so that was not an issue. However, on multiple occasions we heard banging, crashing, screaming and shouting from our room. Considering this is an adults-only hotel, we found this particularly strange and disruptive. The pools were another disappointment. Both pools were absolutely freezing, despite staying in August. The infinity pool in particular was underwhelming. The view is not what you might expect from an “infinity pool” — instead of an impressive panoramic view, you are essentially looking over a large patch of dirt, with the sea and town visible in the distance. We didn’t use the spa itself, although we both had massages. I personally really enjoyed mine, whereas my partner was not particularly impressed with his. This was one of the few areas where our experiences differed. However, the biggest disappointment of the entire stay was the way our half-board package was handled on our final day. We paid for half board for the duration of our stay from 19th–26th August. Our flight on the 26th was not until 11:30pm, and our transfer pick-up was not until approximately 7:40pm. Naturally, we asked about the possibility of a late checkout. At the very beginning of our stay, we specifically asked whether a late checkout would be possible. We were told that we needed to ask on the last day. We then asked again the day before our final day and were again told to ask on the last day. When the final day arrived and we asked, we were simply told that late checkout was not possible. This is extremely frustrating and, in my opinion, a completely flawed way of handling the situation. If the hotel already knew that a late checkout would not be available, we should have been told this when we first asked. Had we been given accurate information at the beginning of our stay, we could have made alternative arrangements for our final day. Instead, we were repeatedly told to wait until the last day, only to be told then that it wasn’t possible. But even more disappointing was the way our half-board package was handled. We paid for half board from 19th to 26th August. We missed dinner on our first night, which we accepted without complaint. However, at approximately 5:30pm on our final day, 26th August, we were told that we could not have dinner at the hotel. I find this completely unacceptable. We had paid for seven days of half board, yet we were only able to use six evenings of dinner. The fact that we missed dinner on the first night and then were refused dinner on our final evening means we effectively paid for a meal that we were never given the opportunity to use. What makes this even more frustrating is that we had specifically planned our final day around our late flight and transfer. We were still guests of the hotel, still within our paid stay, and had paid for half board covering the 19th–26th August. To be told at 5:30pm on our final day that we could not have dinner felt incredibly unreasonable and left a very sour impression of the hotel. Overall, I genuinely do not feel that this hotel represents good value for money. The facilities and room have potential, and the cleaning staff were wonderful, but these positives were outweighed by poor customer service, inadequate communication, disappointing facilities and, most importantly, the way our half-board package was handled. For a 4-star adults-only hotel, I expected a significantly higher standard of service and organisation. Based on our experience, I would not recommend TUI BLUE Atlantic Hills Hotel and would not stay here again. If you are considering booking, I would strongly encourage you to look at other options in Tenerife before committing to this hotel.

Wonderful 11 nights break with my wife at Atlantic Hills tui blue. Made super special by Jorge, manager plus Juan Pedro and Roberto mainly at pool bar/restaurant. The staff in general were magnificent and helped make our adult only break superb in every detail. Wonderful Canarian red wine was amazing and bar drinks generally excellent.

The hotel is beautiful. Extremely clean, modern and staff are friendly. The activities included in the stay are good fun and easy to book through an app. The food is great for a buffet type restaurant and has lots of choice. We get one night in the à la carte in our stay too which was lovely. Only negative is there isn’t much around the hotel to do and it is a step downhill walk to the town which doesn’t offer much in terms of entertainment either. The walk back up is over 300 stairs so is completely impossible for those with mobility issues. A shuttle bus to and from may be a good idea as I have experienced something similar in other resorts.

This was our second visit to Atlantic Hills after previously visiting in 2024 just after it had been refurbished. We again booked a Club room which although quite small and with limited storage, does give access to the Serenity Pool - which is just for the 9 club rooms. This is a nice and peaceful area to relax and each room comes with a choice of sun beds and umbrella to shade against the sun. The hotel had been further ‘completed’ since our last visit and was in great shape. The addition of gym, sauna and additional restaurant (The Culinariam) were welcome extras. Staff remained friendly and helpful and always had a smile. Cleaning was excellent and the cleaners were always polite and friendly. The pool bar was also a nice place to be with great staff. Having had problems with the main restaurant on our previous visit, we contacted the management in advance to determine if improvements had been made - especially in dealing with allergies. While it was true to say that they now recognised food allergies and improved labelling, and the maitre D was very helpful, the food in general had not improved and was not what we are used to when visiting 4 and 5 star hotels as we do several times each year. Still poor quality and over cooked dishes, still fruit that was clearly cut up the day before. Breakfast was their worst - with bacon that had been oven cooked so that it was as hard as concrete, scrambled eggs that were hugely over cooked, mushrooms that were oven cooked and dry, sausages that had no colour and yet were also dried out. Meats serverd at dinner were tough and vegetables obliterated through over boiling. Hence, we ate out most nights. We did use the Culinariam à la carte restaurant and this was a breath of fresh air. À nice place to be, great staff, food that was much better (but do not expect fine dining). So - in conclusion. This is a nice hotel in à quiet area above Puerto de la Cruz. However, unless you are happy to accept poor quality, badly cooked food, then it may not be for you.

We love Tenerife - have always gone South, but we got a great late deal with Tui and decided to go to Puerto De La Cruz for a change. Yes, we had done our research - I always do!, and knew it would be somewhat cloudier and humid - yes it was, but we also had a LOT of sunshine with clear skies, and temperatures were in the mid/high 20’s. The hotel sits high up next to Tauro park - the area is very green in contrast to the south, and is quiet. The walk down to Puerto De La Cruz takes about 15 mins - either by steps, or the road; the steep walk back up takes a bit longer - we did the steps once, then after that walked up the roadway every time. The hotel itself was lovely - a mix of modern/traditional character throughout…we had a modern room on the 4th floor of block B - overlooking the pools/sea with a good sized balcony. It was spotlessly clean, with a huge comfy bed, decent air con, a good sized bathroom with a great rain shower, a decent hairdryer and large fluffy towels. Storage is a little bit limited - but we took advice from other reviews and took extra hangers and packing cubes and managed to keep our room tidy and clutter free. We enjoyed a swim everyday - the pool wasn’t too cold and it was a decent size with plenty of sunbeds and parasols. You get a free bottle of water on arrival, but after that nothing - but this is common in other hotels we’ve stayed at elsewhere. We bought bottles of water from the nearby Tauro restaurant bar (turn right out the hotel and round the bend - it's in the park). They also do fantastic cocktails, as does Alberto’s bar (turn left out the hotel and follow the road and it’s signposted on the right at the end of a little road). We could not complain about the food at all - I’m a fussy eater, but always found something to eat, and it was hot and plentiful. We ate at the culunariam one evening - we loved it - our waiter for the evening was brilliant - J. Ramos I think he was called - thank you! Staff throughout the hotel were ALL very friendly, kind and attentive. The entertainment was low key - and didn’t go on till late - perfect for us as we prefer it that way. We also booked the circuit spa for 2 hours (€20 each) and really enjoyed it - having the whole place to ourselves so even better! One slight niggle that I think can be improved on - we had a very early pick up before flying home - it states there’s an early risers breakfast from 6-7 am….we were a bit disappointed as there was a coffee machine (we don’t like coffee), some flavoured water and a few sweet buns - nothing else, so we went without. Tui Blue in Los Gigantes had croissants/fruit/toast/fruit juice for their early risers when we stayed there last year, so would have thought there would have been something on a similar level. There’s not an awful lot to do in the area compared to the south - no boat trips. Loro park is nearby - but at €40 each we decided not to bother. We did use the local bus to go to Garrachio. Playa Jardin nearby has a lovely beach and Puerto De La Cruz has a lovely sea front to walk around. We would highly recommend Tui Blue Atlantic Hills if wanting to stay in the North.