Secrets Akumal Riviera Maya

The hotel staff was one of the friendliest I've ever encountered. The food selection and quality were above any expectations that we had. There were many choices for night-time activities and all the events that we attended were exceptionally planned. The staff went above and beyond to help us celebrate our 20th anniversary

Overall we had a great experience. The service was exceptional and the hotel was lovely. A few things to note It was very crowded with large groups constantly arriving for weddings. The food at breakfast and lunch was very nice but the dinners need to be better, food was over cooked.

We just returned from a wonderful stay at Secrets Akumal, and we can confidently say it’s the first resort in Mexico we would recommend and actually want to return to—and we’ve visited the Caribbean and Mexico more than five times! From the moment we arrived, the staff went out of their way to ensure guests were comfortable and cared for. On most afternoons, we were greeted poolside with cold towels to beat the heat, and even got our sunglasses cleaned as they were being handed out—small touches that made a big impression. In the afternoon, an ice cream cart made its rounds, which was a fun and refreshing surprise. The resort offers three different pool environments, catering to whatever kind of vibe you're in the mood for: • One pool is quiet and tranquil, perfect for relaxing. • Another plays soft background music with no scheduled activities. • The third is the “activity pool”, with hourly entertainment and music that’s just the right volume—not overwhelming like at some other resorts. Carlos, Armantxa and Lizbeth did a great job with the activities. There was plenty of seating at all the pools and beach areas, and we never had to wake up at dawn just to claim a spot. We also appreciated that if someone reserved a chair and didn’t return within an hour, the staff would free it up for others. Shoutout to Antonio, our favorite poolside concierge—he was always attentive and helpful. The food was excellent with a wide variety of options. Highly recommend visiting Fernando at Himitsu. We typically ate between 6 and 6:30 and never had to wait. The drinks were tasty (maybe not super strong, but definitely enjoyable). For a bit of adventure, we highly recommend the turtle tour. No travel is involved just a short walk to the cove behind the resort. But even if you skip the tour, the resort offers complimentary snorkel gear so you can explore on your own. One note: the resort is fairly large, so it takes a bit to get your bearings. While signage was helpful, navigating was a little tricky at times. Thankfully, the real-time resort app was a lifesaver. It functioned like Google Maps within the resort and included menus, entertainment schedules, spa bookings, and more. Our room—5103 with a swim-up pool—was perfectly located. It was quiet, with no noise from the lobby or nightly entertainment. We did hear a bit of echo from the morning room service trolleys, but nothing that disturbed us. The nightly shows didn’t really draw us in, but we were usually ready for bed by 9:30 anyway. We appreciated that weekday entertainment ended earlier, though the Friday night show at 9:30 was a bit late for those with early travel plans. The lush scenery and abundant wildlife, especially the friendly iguanas near the activity pool, added to the experience. It felt serene and natural—not overly commercialized, which can sometimes be the case with large resort brands. Overall, the vibe, food, staff, and overall atmosphere at Secrets Akumal were top-notch. This resort really does have it all, and we wouldn’t hesitate to return. If you’re looking for a place that combines relaxation, great service, and thoughtful amenities, this is the one.