Hilton Dubai Palm Jumeirah

Pobyt byl přes cestovní kancelář, měli jsme polopenzi a pokoj pro tři s výhledem moře . Výhled na moře, jsme měli, když jsme se vyklonili z balkonu, jinak jsme se koukali do oken sousedního balkonu. Pristylku jsme museli urgovat. Když jsme upozornili cestovní kancelář, ze pokoj neodpovídá námi zaplacené dovolené, hotel Jim sdělil, ze to je vyhlídka na moře a ze máme smůlu. Nicméně jsme šli na recepci a pokoj nám vyměnili….. Druhy problém nastal asi po trech dnech, první tři večeře proběhly naprosto v pořádku, chodili jsme do restaurace kde byla perfektní nabídka jídla …. Pak nás ale poslali jinam s tím, ze hotel nestíhá a ze máme jít do vedlejší jídelny, kde byla třetina z původní nabídky, když jsem se po dvou večerech ozvala, řekli nám, ze máme přijít později nejlépe v 19.30, následující den večer, kdy jsme přišli v určenou hodinu, nás opět poslali do vedlejší jídelny s tím, ze opět nestíhají ….. pobyt stal pro dva dospělé a dítě opravdu hodně peněz …. Hotel je krásný, ale takhle si služby špičkového hotelu opravdu nepředstavují …. První dvě fotografie jsou z původního hotelu a třetí po výměně …..

Neha front office Vše bylo naprosto perfektní. Snídaně a večeře byly bohaté. Umístění hotelu na skvělém místě, vše bylo v dobré dostupnosti. Plážový servis zdrama. Všichni byli moc milý a nápomocní.thank you ms neha

We were very excited to stay at Hilton Dubai Palm Jumeirah, especially as one of Hilton’s newer properties in the Palm/JBR area. Having previously enjoyed stays at Conrad Dubai and an exceptional experience at Waldorf Astoria Dubai Palm Jumeirah, we were looking forward to this visit. Unfortunately, the check-in process was quite slow, and at times we felt overlooked. When we arrived in our room, there was an unpleasant musty smell, so we contacted housekeeping. After several follow-ups, a staff member eventually came and confirmed that the issue is true. We were informed that we would be moved to another room, but the process took a little over an hour, and communication was unclear. I eventually had to go down to the front desk myself to collect the new room key. The new room itself was beautiful, modern, and they added beautiful touches like towel art, rose petals, and small gifts, which helped turned around our overall experience. The pool area was large, well maintained, and enjoyable. The beach was also nice, although the water appeared slightly murky during our stay. In comparison, other areas of the Palm we’ve visited have had clearer water, though this may vary by conditions. While some staff members did try their best to address the other issues we faced, the overall service experience felt inconsistent for a Hilton property of this category. Overall, the hotel has strong potential with its design, rooms, and facilities, but the service experience during our stay did not match expectations especially with the number of hotels we've stayed at in Dubai so far.

It was an amazing stay at Hilton the Palm all staff doing a great job especially Ziyod and Azizbek were always available for assistance. I will be back again

I would like to express my sincere appreciation to Sagar from the Lobby Security team for his outstanding professionalism and exceptional service. What truly stood out was the genuine care and attention he showed towards my mother, making her feel welcomed, comfortable, and well looked after throughout our stay. His courteous attitude and willingness to assist went far beyond expectations. I would also like to mention that during my previous visit to the hotel in April, I experienced the same high standard of service from Sagar. It is rare to encounter such consistency, dedication, and genuine hospitality. Employees like Sagar create a lasting positive impression and reflect the hotel's commitment to excellence. His professionalism, kindness, and customer-focused approach make guests feel they are dealing with truly refined and service-oriented individuals. Thank you, Sagar, for your exceptional support and for making our experience so memorable.