Hilton Dubai Palm Jumeirah

Pobyt byl přes cestovní kancelář, měli jsme polopenzi a pokoj pro tři s výhledem moře . Výhled na moře, jsme měli, když jsme se vyklonili z balkonu, jinak jsme se koukali do oken sousedního balkonu. Pristylku jsme museli urgovat. Když jsme upozornili cestovní kancelář, ze pokoj neodpovídá námi zaplacené dovolené, hotel Jim sdělil, ze to je vyhlídka na moře a ze máme smůlu. Nicméně jsme šli na recepci a pokoj nám vyměnili….. Druhy problém nastal asi po trech dnech, první tři večeře proběhly naprosto v pořádku, chodili jsme do restaurace kde byla perfektní nabídka jídla …. Pak nás ale poslali jinam s tím, ze hotel nestíhá a ze máme jít do vedlejší jídelny, kde byla třetina z původní nabídky, když jsem se po dvou večerech ozvala, řekli nám, ze máme přijít později nejlépe v 19.30, následující den večer, kdy jsme přišli v určenou hodinu, nás opět poslali do vedlejší jídelny s tím, ze opět nestíhají ….. pobyt stal pro dva dospělé a dítě opravdu hodně peněz …. Hotel je krásný, ale takhle si služby špičkového hotelu opravdu nepředstavují …. První dvě fotografie jsou z původního hotelu a třetí po výměně …..

Neha front office Vše bylo naprosto perfektní. Snídaně a večeře byly bohaté. Umístění hotelu na skvělém místě, vše bylo v dobré dostupnosti. Plážový servis zdrama. Všichni byli moc milý a nápomocní.thank you ms neha

I have always considered Hilton to be a very decent brand, one I regularly used and trusted for business trips. However, my recent stay at the Hilton Dubai Jumeirah has completely changed my attitude. It’s clear that here in Dubai, the hotel is geared more towards leisure, so you would expect the staff to prioritize a guest’s relaxation and well-being. Unfortunately, the only priority here seems to be squeezing every last dirham out of you, with no regard for actual hospitality. 1. Breaching basic needs The service flow feels designed solely to monitor consumption. When you go to eat, you first have to wait in a queue just to have your room number taken, only to wait again for a separate host to seat you. I understand this might have been invented as a form of "guest care," but from where I’m sitting, it looks like a checkpoint to make sure you order and pay for a beverage. Let me be clear: I am perfectly fine paying for beer, wine, soft drinks, tea, or coffee. But a sip of pure water is a basic human need—especially when food is stuck in your throat and you need to chase it down. I’m willing to pay a premium, but there are limits to sobriety. 48 dirhams for a bottle of water? Come on. It’s telling when you see families stealthily pouring water they brought from elsewhere into their children’s cups to avoid this extortion. The irony is that there is free water available in the rooms, in the lounge on the top floor, and nice detox water in the entrance hall. There are even free drinking water fountains outdoors. A bottle of water costs less than 2 dirhams at the local supermarket just meters away. Double or triple the price, fine—but don’t maraud. Just imagine a guest actually chokes on their food because they hesitated to order a 48-dirham drink to wash it down. Imagine having to call an ambulance and the real reason for the incident comes to light. The scale of reputation loss would be immense. You are stimulating this risk. It’s lovely to see gold and silver foil on the cakes, but they look appealing without it. Maybe skip the foil and offer a cup of tap water to maintain safety instead. 2. The current unprecedented situation Then came the real test of character. With the current situation involving Iran, hundreds of flights have been canceled. Yesterday, I asked the reception out of curiosity: if our flight is canceled, what is the procedure? I mentioned that Dubai authorities are asking hotels to support guests stranded by the airspace closure and that the UAE will cover expenses for affected travelers amid the disruptions. The response at the reception was cold and direct: "No, it’s your problem. You must pay, and then you can deal with whoever you want." Bravo. That statement revealed the hotel’s true attitude. Every evening, we see deeply concerned, tired families in the lobby with sleeping children, waiting for tour agents to collect them and take them to unknown accommodations. I suspect we will be in the same situation tomorrow. There are many other minor issues, but in the current circumstances, they feel irrelevant. They say the first impression of a theater is made by the cloakroom service, and a country is often judged by its first hotel experience. Luckily, we have visited the UAE many times and adore this country, so the Hilton experience won’t spoil our overall attitude. However, if this had been my first visit, I doubt I would return. Hilton is now off my list, at least for holidays. Proximity to the airport, similar to the locations in London or Moscow, is the only reason I would ever consider using this property again. Guys, I think the events of the last few days should have made you understand that money isn't everything. Aside from the service attitude, the interior, lobby, and food are excellent—which makes the greed and lack of empathy all the more disappointing.

It was a trip to remember. Location, vibe, interior, rooms... we liked everything. Special thanks to Sangeeta Suryavamshi (Executive in Housekeeping). She went extra length to make sure our stay was comfortable. Kudos to her.

Perfect stay, the location is very good, hotel has its own beach, breakfast and dinners was very good. Staff was very helpful, epecially thanks to Kareem who helped us when we arrived and made an upgrade to our rooms. Definetly come back!