Hilton Garden Inn Los Angeles Airport

Received a hotel voucher from American Airlines for a stay at this hotel. The hotel shuttle filled the bus with those on the curb ahead of us and we had to wait for the next one. We waited for over an hour and he never came back! The Marriott Shuttle driver felt sorry for us and gave us a ride. Once we got to the hotel we found that there were 20+ people in line ahead of us. It was now 2:30 am and I was dead tired. There was only one receptionist and he was taking ~10 minutes per customer. At 5:30 am we finally got our room. They still charged the $100 deposit. We got about 2 hours sleep and got back to the airport to catch our postponed flight. No apologizes, no communication, They charged me an additional $12 for some unknown reason, which I have had my credit card company dispute. I did not have a good experience with this hotel.

This is one of many hotels along the strip leading to LAX. Being further out on Century Blvd. and one of the Hilton offshoot brands it was much less expensive than many of the other airport chain hotels. It still has a convenient parking garage attached for a $55 a night in and out parking fee. The public space in the lobby is quite large and pleasant. It is adjacent to a casual dining area and bar. This large space came in handy as you will see below. The rooms and bathrooms are very small but clean and tidy. It is totally functional for an overnight airport stay. The AC unit was incredibly loud as it cycled on and off all night. The bed was soft but comfortable enough for one night. There are no views from any room as far as I can tell. The hotel did not seem full so the room and hallway were quiet. Our friends traveling with us had to request a room change as the adjacent elevator motors came through the walls loud and clear. Even moving two doors down they could still hear it. The efficiency of the hotel stopped at the staff, especially the front desk. None of our digital keys and advance room sign-ins worked. They would not allow you to check in at the desk before 3 PM whether a room was ready or not. They made everybody wait in the lobby. At 2:30 in the afternoon there were about 40-50 groups of travelers with bags piled up in the lounge area. Then they yelled an announcement that "everybody can get in line to sign in" at precisely 3 PM. You can imagine the rush and the length of the line with 2 clerks at the desk. Those of us with digital keys just waited and nothing happened. We were not about to stand in a 45 minute line. Eventually one in our group butted in at the desk and the lady tapped a few keys and his digital key popped up. I was too embarrassed to do that. I eventually called the Hilton Diamond Member Desk. They could not help as nobody was answering a phone at the hotel. I gave up and at last stood in the 40 minute line to get my digital key. In the end it took me an hour and a half to check in. I asked the disinterested desk clerk why the promised digital key did not work. He said "probably some hotels don't use it." What? He said he would always check in at the desk to get a digital key. Then what is the purpose of the program? Shouldn't the app tell you that? Staff made no eye contact and mumbled something like "thank you for being a Hilton Diamond member" in an exasperated tone. He did not even ask how many keys I needed and told me nothing about the amenities. They apparently serve a breakfast. I checked it out and it was not very appealing so passed on using my included breakfast credit. There is a large Starbucks next door and a Mc Donalds on the other side of the parking garage for those who feel they can do better. In the end for the price this hotel was still a deal and had far better rooms than the more expensive "boutique" Hilton H Hotel down the street where we stayed last year. Just overlook the Motel 6 check in experience which is the worst Hilton public interface I have ever experienced.

Hilton brand hotels are my choice places to stay. This Hilton Garden Inn located close to LAX is clean and convenient. The desk staff for the most part was friendly. There was a slight issue where one desk person seemed put-off and short with answering a question. She may have been having a bad day. We had registered on line for a room on the 2nd floor. When we arrived a little early the room wasn’t ready so we accepted a room on the 10th floor. The room was typical layout. It was clean and well appointed. There is no safe in the room and no security boxes at check-in. The AC worked well. The only problem with the room was actually the water. Pressure was low and it took a while for hot water. I guess being on the 10th floor this was the reason. You’d think they would compensate somehow for that. Leaving the hot water run for 5-7 minutes it finally got hot. I did not mention this to the staff. One day 2the TV was off the air. When I enquired about this they said it would be out until maintenance could fix it. It never got back on the air before we left the next day. The restaurant on premises is good, though limited,and hotel prices. The waitress,Gaby, was pleasant and friendly even as she was the only waitstaff and very busy. Beware they do not accept cash. As a place to stay for a transit stay it was a good.

Would not stay here again based on shuttle service..Hotel was great..no issues at the hotel

I don't usually write a review right after I check in but I want to be sure everything is fresh in my memory. At the top, I do want to say that everyone at the front desk was friendly and that the room looks like it's been remodeled and was clean. But . . . After a couple of long flights from Ireland to Philadelphia to Los Angeles and not making my next flight to Honolulu, I went on the Hilton app and chose this location because of its 4.5 rating - all of the other Hilton properties around LAX are rated lower. I stepped outside, found the hotel shuttle pickup (note that the hotel website says second floor Departures for pickup but the hotel automated phone shuttle info says right outside baggage claim, which is lower level, so they need to fix that). My email confirmation of my booking was 7:38 so I was outside at the hotel shuttle pickup spot by no later than 7:45. About 8:05, I decided to call the hotel but nobody picked up (that was when I listened to the automated shuttle info). I called again at 8:17 and spoke with Jose who said there were three shuttles entering LAX at that moment - so perhaps they just were not spaced well - all coming and going at the same time. He said he would call them to tell them I was outside the terminal. 13 minutes later I called again and spoke with a woman at the front desk (I forget her name) who told me she could only tell me what Jose told me. At that point, the 5th Westin shuttle while I was waiting pulled up (in fact, I saw every hotel shuttle at least 3 times, some many more) and I took that shuttle and walked across the street to the Hilton Garden Inn. There was nobody else checking in but there were two phone calls at the front desk as I was waiting to check in asking where the shuttle was and a couple of employees looking at the shuttle map where the shuttles did not appear to be moving. So I checked in. I was told that I receive a $10 credit and since I was going to leave before breakfast started, I asked if I could use it for a glass of wine at their bar. She said of course. Oh, by the way, breakfast is $24, which is absolutely ridiculous. I walked over to the bar and the bartender told me he has no wine. Wow - that's a first, a bar with no wine. So went to my room where my card did not work. Came back downstairs at which point one shuttle had finally arrived and then another one pulled up. The front desk said the shuttle is a third-party service, so the hotel doesn't have a lot of control. The people in the first shuttle said they had been waiting for over 30 minutes and I recognized people from the second shuttle that pulled up right after from my wait at the shuttle stop. Okay, so second door key worked but bedside lights on both sides of the bed are not working (later I found a wall switch which provides power to all four bedside lights). Otherwise, room is fine though I woke up around midnight to a room full of cigarette smoke - so I assume someone was smoking in a nearby room. Morning shuttle went out full leaving about 6 people behind who were told there would be another shuttle in 15 minutes. Since I was on the first shuttle, I can’t confirm if another shuttle showed up at that time. I think on future LAX stays, I'll stick with the Embassy Suites.