Hilton Garden Inn Los Angeles Airport

Good atmosphere It was nice and had a clean feel to it.

The hotel offers a shuttle bus service for transportation between the airport and the hotel. However, when we arrived at the pick-up point, the first shuttle bus drove through the outer lane and left immediately. We had no opportunity to signal the driver to stop or get on the bus. While we were waiting, we saw shuttle buses from other hotels arrive multiple times and leave, but there was no Hilton Garden Inn shuttle at all. The shuttle is advertised as running every 30 minutes, but we ended up waiting 50 minutes for the next shuttle. During this time, I also tried calling the front desk to ask when the next shuttle would arrive, but no one answered the phone. I also received no response through Hilton’s online chat. I am a Hilton Gold member and booked three Hilton hotels during my LA trip. Unfortunately, this hotel was by far the worst experience among them. The lack of shuttle coordination and poor communication from the front desk were extremely disappointing.

CHARGED: $55+ tax for parking. $13 for “Workers Protection Ordinance fee” whatever tf that is that tax payers have to pay for (Hilton should be covering this bs charge ) Horrible customer service that took over 5min (literally) for the phone running before someone answered. Then the girl sounded stressed out & overworked answering the phone. Hilton understaffs for revenue on their greedy budget so be ready to wait. Room said $158. Out the door was $201 excluding parking. Shuttle service is a nightmare. F/ this $hithole

This was our hotel for a night on a bus tour. The check in process for 24 guests was handled with ease. The room was clean and breakfast good.

Decent enough hotel for a layover. I had a half day stay here due to an early arrival with my flight and late departure. The hotel is a short shuttle bus ride from LAX. It has everything you need for a layover and has shops and restaurants nearby. The hotel is a little dated here and there but I would stay here again.