The Portofino Hotel & Marina

My sister in-law and I stayed at The Portofino for the Beachlife Festival April 30-May 4, 2026. The hotel was great and so convenient to walk to the festival each day. Upon checkout, we stated it would have been better if our ocean view room was on the 2nd or 3rd floor, as we booked our hotel in July 2025. Gregory at the front desk addressed our concern immediately and removed the charge for the upgrade, although that was not my intention with my comment. His customer service and professionalism was top notch! In addition Elise was extremely polite and helpful for the duration of our stay, always greeting us with her smile and upbeat attitude. When we returned home. I noticed that I was charged twice for our room service we ordered one night. I contacted the hotel, and Shantae, the front desk supervisor handled the situation professionally and quickly ensuring that I received a refund to my credit card! I can’t say enough about the great customer service we received from these staff members, and wanted to ensure it didn’t go unnoticed. It’s nice to know that people still take pride in their jobs, providing impeccable service. This will be the ONLY hotel we book for our annual trip to the Beachlife Festival from now on! Thank you Elise, Gregory and Shantae for a memorable stay! See you next year 💗

Gregory was amazing during my check-in experience and getting settled in. He went above and beyond to explain everything and made the process smooth. Excellent customer service and very appreciated!

stayed at the Portofino Resort for 4 nights during the Beach Life festival. great Location, walking distance to the venue. nice rooms, comfortable beds. $40 a day for self-parking seems excessive but it is what it is, same for $40 a day for resort fees on top of the room's price, big shout out to Johnny at Valet and welcoming booth. always happy and smiling. he is always happy to help and give recommendation for local places to visit or dine. see you all next year hopefully.

The Portofino Hotel was nice. Rooms could definitely use some updates and modernization. Overall though, I thought it was very quaint. It's not located beach side, but is on the water. If you'd like a water view you need to specify. The first floor rooms offer no water views. Many restaraunts are within driving distance. Hermosa beach and pier are also a quick drive north.

Let the photos tell the story about this 3-star property that must have been great in its heyday. Just want to manage everyone's expectations since the hotel's photos make it look 4-star. Positives: super valet team, nice location on the water with lots of parking, gracious staff (except the front desk), good onsite restaurant. Sad reality: from the ugly red stain on the loveseat, tattered + torn drapes, rusted bathroom cotton ball holder, flimsy toilet seat that was so lightweight it wouldn't close, off-brand coffeemaker/iron/hair dryer, to the awful room they call a state-of-the-art gym, this was such a disappointment. And there was weird stuff, like why was the only towel rack in the bathroom in the shower?! We loved the water view and didn't mind the sea lions barking almost 24 hrs + blaring music from passing party boats but this property needs major TLC.