Holiday Inn Miami West-Airport Area

Air was out on both visits!!! They said the would credit our stay by 30% as of today my credit card has still not been credited.

Not good at all, sliding glass doors had no weather stripping. We could hear every vehicle go by. Including racing motorcycles. A/C barely worked. The guest laundry was broken down. Charged for our breakfast $17 for continental breakfast. No coffee or water in lobby. Smelled like Marijuana in hall way. Rooms were not clean.

Regularly stay at IHG Hotels. We checked in to learn that air conditioning was down and repair was not expected for over 24 hours (91+ today). No assistance to re-book a other Holiday Inn nearby, nor facilitate a shuttle to other site. Staff were polite, but not supported by management. One of our rooms smelled of mold, but another room was provided.

I was extremely disappointed with my stay at the Holiday Inn Miami West – Airport Area. The first thing you notice when you walk into the hotel is the unpleasant smell. The lobby, hallways, and even the guest rooms have a dirty odor that’s being masked by an overpowering fragrance. It gives the impression that the carpets haven’t been deep cleaned in a very long time. The noise level was another major issue. Guests were constantly yelling and talking loudly in their rooms and the hallways at all hours of the day and night. It was nearly impossible to relax, and the hotel did nothing to enforce quiet hours. The air conditioning barely worked. The thermostat showed conflicting temperatures, and it appeared to be locked, so we couldn’t adjust it ourselves. The room stayed warm and uncomfortable the entire time. I was also shocked that housekeeping doesn’t automatically clean your room. You have to call and request service, which is ridiculous considering how much this hotel charges. Speaking of prices, they’re outrageous. Breakfast is over $16 per person, yet it’s not even included with your stay. The vending machines are just as bad—around $4 for a tiny pack of candy is absurd. To make matters worse, the laundry room was out of service. A hotel charging these rates should have working amenities. It’s frustrating that basic things aren’t maintained. Overall, this hotel is overpriced, poorly maintained, and not worth the money. Between the unpleasant smell, loud guests, broken air conditioning, lack of automatic housekeeping, expensive food and vending machines, and broken laundry facilities, I would not stay here again or recommend it to anyone. Save your money and book somewhere else.

We got stuck in the airport and American Airlines gave us choices in hotels. This was the one we chose. It worked because it had a free shuttle to avoid costs and it ran 24/7. Not the typical hotel we’re used to staying in but was decent for what we needed. Staff was accommodating and helpful.