SLS Brickell Hotel & Residences

Trochu překvapilo, že 60 dolarů pokojová služba přišla v dárkovém pytlíku a kartónových odběrových bednách. Obývací pokoj vypadá jako místnost pro hosty, kde je pár párků libovolně umístěného základního nábytku. Vše vypadá superficiálně, ale skutečná kvalita / povrchové úpravy se zdají být průměrné / nízké. Naopak, zaměstnanci byli přátelští, pokoj je obrovský (dostali jsme upgrade na 2 BR / 2, 5 BA apartmá) a jídlo z pokojové služby bylo opravdu docela chutné. Doufám, že přidají trochu více polštáře, jak se dostanou do rostoucí bolesti.

Kyrie was great! Attentive and helpful

From check in to check out the experience was 15/10. Our trip was booked through our Amex card and upon check in we were greeted with all of the information pertaining to our status, explained with clarity and sincerity. We were pleased with the opportunity for an early checkin and room upgrade. When we arrived to the room it was beautiful, well kept, smelled amazing, and most importantly clean. The balcony was a pleasant touch with floor to ceiling windows. The bathroom was spacious fully tiled with a walk in shower/tub and separate water closet divided by frosted glass. As we decompressed from our trip and got ready for the pool, we observed the hustle and bustle of the street below as well as the many supercars running the streets. I’m a gear head so I absolutely loved the view! The 9th floor which has the bar, pool, small putting green, tennis court / basket ball court, and a multitude of poolside seating options was clean and well kept. We ended up spending the next 3 days at the same cabana from open to close while being accommodated by some of the best bartenders and staff I’ve experienced in a hospitality setting. Lazaro is the man, period. The entire staff was top notch, but the way the schedule worked out he was our primary at the bar, and he did not disappoint. The guy has a great sense of humor, professionalism, and attentiveness that should be acknowledged…. If you are reading this Laz, I can’t thank you enough for making our anniversary day 10/10. The name of the other gentleman with the tattoos tending the bar and the woman who I’m assuming was management are escaping me, but they deserve to be acknowledged too. Truly top notch individuals. Upon check out I was given a comprehensive breakdown of credits, deductions, and other perks without prompt. The bill was clear, and dead accurate. No discrepancies on the charges, which I have had at other places during travels. It really goes to show that the SLS has their internal communication and billing system down pat. Thank you to everyone from house keeping, all the way up to the top for making our stay memorable. I will absolutely stay at the SLS next time I’m in brickell. There is no reasons to stay anywhere else.

Kyrie B was very helpful at check in!

Excellent hotel , staff was very helpful Shout out to Kyrie B who went above and beyond and was so helpful , friendly and kind