Comfort Inn JFK Airport

We had a comfortable stay at the Comfort Inn, JFK. The hotel was clean, convenient and a very good option for an overnight stay when you are heading to the airport to jump on a plane the next day. The staff were helpful and friendly. Shout out to Sahib, the server at the downstairs restaurant. He was friendly, attentive and offered helpful tips when it came to our meals, after we had a particularly stressful day. The shuttle service is efficient and handy. Would recommend.

After waiting for more than an hour late at night at the JFK airport on August 2nd for the hotel shuttle (while the front desk kept telling me when I called them on phone that the shuttle is arriving in few minutes) , I approached the front desk while checking in that if I was informed about the exact time of the arrival of the dhuttle I would have taken a taxivrather than wsitobg gir over an hour at the airport. The front desk employee responded by raising her voice, rollong her eyes and shouting at me. When my wife tried to reason, she was yelled at as well. The security guy and another employee were witness to this. I found her behavior extremely rude, aggressive, and completely inappropriate.A hotel employee should be expected to communicate with guests respectfully and professionally. Because of the way I was treated, I asked to speak with the manager. I was told that there was no manager available at that time and they refused to provide me his contact number . I was on my way for a vacation and this evening spoilt it all together. Avoid this hotel if you can guys. I am canceling the other reservation that I have made for 27th August 2026.

I had a booking there last week and due to weather my flight landed in Baltimore and not jfk that night . I rang hotel and asked for refund and manager was extremely rude to me and said I don’t control the weather and no refund would be given . Will never book here again .