Riu Plaza Manhattan Times Square

Great location .fabulous hotel stayed 16th to 20th March with my daughter and sister. Positives close to time square room was very comfortable staff amazing best 4 nights eep have had I a whe . Breakfast we'll organised no issues plenty choice . Couple if negatives 20minute wait for lift in the morning due to one being used to take people to breakfast so if going out take stuff to breakfast don't go back tk room . No restroom on lobby floor you need to go down a floor not very clear .also staff need to press lift button for you to go down a lady and myself went on lift at lobby to go tk restroom ended up travelling to 27 floor [I'm afraid of heights ]before travelling back down to lobby and eventual staff member used husband key to allow lift to go down to restrooms .better if restrooms on same floor as lobby . Excellent hotel

Everything about this place is wonderful , it's very clean , staff are friendly and efficient, breakfast is busy but very well organised and lot's of great variety , best bed I've ever slept on , two minutes walk from times square , ,we were on 35th floor and views were great , we have loved it , thank you

Firstly what a great location for seeing New York ! Our room was great, all that we needed . Comfortable beds , a second pillow would be good. Breakfast was super efficient, ran like clockwork. So much choice at breakfast and the fruit was fresh and delicious. We met so many lovely helpful staff especially to all working in the restaurant . Really great guy Americos was at lift every morning, really friendly and welcoming. One of the concierge on duty on 17/18 th March ( I’ve forgotten his name , has the most amazing New York accent) was such a lovely man , spoke to everyone he met , held with the lift and generally is such a great asset to the hotel . Thank you . However a small few really need some customer service training. Hate to name and shame but Karina in check in was not at all welcoming , as borderline rude . Gerogy in grab and go , a lot to learn about customer service , If you are busy at least acknowledge a customer waiting , a smile goes a long way . Over highly recommend Riu plaza hotel , great base for sightseeing.

We stayed here for 5 nights at the end of January for my partners birthday. The location is great, right off times square which while a bit run down is handy for shops and cheap eat restaurants. It is one block from radio city hall and near several underground stops. The room was clean, however given i upgraded to a king deluxe suite it was quite small in general terms but in new york terms was probably pretty reasonable. It pretty much fit the king bed, desk and a small area to hang a few clothes. We also could not work out the heating/air con at all so at times we were freezing and then roasting, there were no instructions. The breakfast room was absolutely mobbed when we went down and we found it strange how we had to go to the foyer to queue to get back up the lift to the breakfadt room, the food was just ok - hence we only went one day. Its worth paying the money and going to the brroklyn diner round the corner. The friends cafe on the corner of the street the hotel is on while touristy actually has very good hot chocolate. Overall we had a good stay and staff were very nice. We got this hotel at a more discounted rate becahse it was down season for tourists in new york but wouldnt pay full price for it when we go back when the weather is better.

We stayed here for 5 nights in early march, visiting the city from the UK. Check in was straightforward and our room was ready, a really nice, fresh, clean and modern room with a great view from the 25th floor. We had a king bed which was super comfortable we both slept very well, a desk, small sofa and big tv. There was an open closet which i wasn’t that keen on but it did the job. There were 2 bottles of water and we had bought our own travel kettle and tea and coffee for that much needed cuppa! The bathroom was great again clean, new and fresh with a good shower and lots of fluffy towels. There was complimentary shower gel, shampoo and conditioner and soap. The hotel has a small cafe in the foyer and prices were ok - we had drinks or coffees and muffins a few days. We also had breakfast in the hotel on our last morning and this was a great choice but very busy in there, not very relaxing at all. We prefers the local diners. Staff were helpful and the hotel is very well located for attractions and we walked to most places. The only downside for us were the lifts which got very busy and in the morning there could be a quite considerable wait. One morning we gave up and walked down the many flights of stairs! Also we had a rather distressing incident one morning when got stuck in the lift for 40 minutes with 10 other visitors - a rather full lift. Thankfully a lift engineer managed to get the doors open and we were at reception level but it was very hot and worrying!! There was no apology or concern for our wellbeing, just a bottle of water given to each person as we left the dreaded lift. Not sure if this happens often.